Global Retail Ops Lead: Scale Excellence & Openings

Jimmy Choo; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jimmy Choo seeks a Global Retail Operations Manager to drive operational excellence across regions, bridging global strategy with regional execution to ensure stores operate efficiently, compliantly, and in line with brand standards worldwide.

The role embeds best‑in‑class processes, supports global initiatives, and strengthens cross‑functional collaboration to enhance store performance and the customer experience at scale.

Qualifications

• Significant experience in retail operations within a multi-channel, international environment.
• Strong understanding of store operations, systems, and retail processes.
• Proven ability to support global projects and drive operational improvements at scale.
• Strong analytical skills and proficiency in Excel and retail systems.

Responsibilities

• Support development and rollout of global retail operations processes, ensuring consistency and scalability across all markets.
• Identify inefficiencies and drive continuous improvement initiatives to simplify ways of working.
• Support global change programmes, ensuring adoption of new tools, processes, and operational standards.
• Act as a central connector across Retail, IT, Finance, Supply Chain, Inventory, HR, Loss Prevention, and Health & Safety.
• Support optimisation of store systems, POS, and digital tools in partnership with IT.
• Partner with Finance on budgeting, forecasting, and operational reporting.
• Consolidate global retail operations reporting, providing clear and actionable insights.

Skills

Retail operations

Multi-channel experience

Stakeholder management

Analytical skills

Excel proficiency

Job description

Jimmy Choo seeks a Global Retail Operations Manager to drive operational excellence across regions, bridging global strategy with regional execution to ensure stores operate efficiently, compliantly, and in line with brand standards worldwide.

The role embeds best‑in‑class processes, supports global initiatives, and strengthens cross‑functional collaboration to enhance store performance and the customer experience at scale.