Global Recognition Programs Manager

McDonald's Corporation; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

McDonald’s is seeking a Manager, Recognition to lead global programs and stakeholder engagement within the Global Total Rewards team. You will drive end-to-end delivery of the NEXT Restaurant Team Award and support enterprise recognition initiatives such as SHINE across markets.

Working with Global People, Operations and external partners, you will develop plans, govern processes, track risks, and report progress to leadership to ensure consistent, scalable recognition across the System.

Qualifications

• 5+ years of experience in program management, employee recognition, employee experience, communications, or related disciplines.
• Demonstrated experience managing complex global initiatives involving multiple stakeholders and competing priorities.
• Strong project management skills with the ability to manage timelines, budgets, risks, and dependencies.
• Exceptional stakeholder management skills with experience influencing across functions and geographies.
• Strong communication, presentation, and relationship-building skills.
• Experience managing vendors, agencies, or external partners.
• Proficiency in Microsoft 365 including Teams, Excel, SharePoint, and PowerPoint.

Responsibilities

• Lead the planning, coordination, and execution of global recognition initiatives that support the NEXT strategy, ensuring programs are delivered consistently and effectively across the System.
• Manage the end-to-end delivery of the NEXT Restaurant Team Award as a flagship global recognition program, overseeing all program milestones, timelines, dependencies, budgets, governance activities, and stakeholder communications.
• Support the execution and operational management of enterprise recognition initiatives, including SHINE and other existing global award programs.
• Partner with Global People, Operations, Impact, Communications, market stakeholders, and external partners to drive alignment, readiness, and successful program delivery.
• Develop and maintain integrated project plans, implementation roadmaps, governance processes, and delivery schedules across multiple recognition initiatives.
• Monitor risks, dependencies, and issues, escalating and resolving challenges to ensure successful program outcomes.
• Support market adoption of global recognition programs through implementation resources, communications, training, and stakeholder engagement.
• Contribute to efforts to align and streamline recognition programs across the System, supporting greater adoption of global recognition solutions.
• Provide regular status reporting, updates, insights, and recommendations to leadership and governance groups.

Skills

Program management

Stakeholder management

Communication

Vendor management

Microsoft 365

Tools

Microsoft 365

Job description

McDonald’s is seeking a Manager, Recognition to lead global programs and stakeholder engagement within the Global Total Rewards team. You will drive end-to-end delivery of the NEXT Restaurant Team Award and support enterprise recognition initiatives such as SHINE across markets.

Working with Global People, Operations and external partners, you will develop plans, govern processes, track risks, and report progress to leadership to ensure consistent, scalable recognition across the System.