Global Program Manager — Enterprise Delivery Lead

Sprinklr; Greater London; Vor Ort; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

Sprinklr is seeking a Global Program Manager to lead end-to-end delivery of enterprise projects for large clients. You will own a portfolio of 5–7 accounts, coordinate cross-functional teams, manage scope, risk, and budget, and report progress to executives.

You’ll partner with consulting, sales, and regional teams, build durable client relationships, and shape realistic project plans. Experience in IT/SaaS, multi-geo delivery, and strong leadership are essential; certifications (Prince2, PMP,

Qualifikationen

• Extensive experience managing client relationships with executive stakeholders.
• Experience delivering IT/SaaS projects.
• Experience working with multi-geo, multicultural teams.
• Experience leading large cross-organisational initiatives.
• Ability to identify and resolve issues, manage risk, and develop detailed work plans.

Aufgaben

• Own and manage a portfolio of 5–7 accounts; control scope, changes, risks, and mitigation.
• Coordinate with consulting, sales, and regional teams to drive delivery.
• Ensure programs stay on schedule and within budget; report status to stakeholders.
• Develop relationships with client and internal executives for long-term success.
• Build realistic project plans and high-level solutions leveraging Sprinklr components.
• Forecast and report project status to external and internal stakeholders.
• Manage risks, issues, and change requests effectively.
• Meet client service expectations and drive measurable outcomes.
• Set team tone for quality and excellence in delivery.
• Provide weekly burn and status reports to stakeholders.
• Stay aware of industry environment shaping client solutions.

Kenntnisse

Client management

IT/SaaS delivery

Multi-geo delivery

Leadership

Risk management

Communication

Agile project management

Mentoring

Team building

Negotiation

Ausbildung

Project management certification (Prince2, PMP, SCRUM)

Jobbeschreibung

Sprinklr is seeking a Global Program Manager to lead end-to-end delivery of enterprise projects for large clients. You will own a portfolio of 5–7 accounts, coordinate cross-functional teams, manage scope, risk, and budget, and report progress to executives.

You’ll partner with consulting, sales, and regional teams, build durable client relationships, and shape realistic project plans. Experience in IT/SaaS, multi-geo delivery, and strong leadership are essential; certifications (Prince2, PMP,