Principal Program Manager

Sprinklr; England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Mentoring program

Career growth opportunities

Job summary

Sprinklr is seeking a Global Program Manager to oversee enterprise-level projects for major clients and drive end-to-end delivery across regions. You will lead a portfolio of high-impact initiatives, manage scope and risk, and ensure measurable client outcomes while collaborating with cross-functional teams.

You will partner with consulting, analytics, sales and service delivery leaders to align expectations, forecast progress, and deliver high-quality results on time and within budget.

Qualifications

• Extensive experience managing client projects in IT, SaaS, or software environments.
• Experience leading multi-geo, multicultural delivery teams.
• Proven ability to drive end-to-end delivery, risk management and stakeholder alignment.

Responsibilities

• Own and manage a portfolio of 5–7 accounts with scope, change control, risks and mitigation plans.
• Coordinate delivery with consulting teams, leaders and regional teams.
• Ensure projects stay on schedule and within budget while maintaining client satisfaction.

Skills

Client management

IT/SaaS project management

Multi-geo delivery

Leadership

Risk management

Stakeholder management

Agile

Communication

Tools

Prince2

PMP

SCRUM

Job description

Description

Meet our Professional Services Team!

Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions. As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.

What You'll Do

Sprinklr is looking for a Global Program Manager to manage enterprise level projects for some of our biggest clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients.

Responsibilities

• Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans.
• Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
• Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
• Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives.
• Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
• Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
• Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
• Ensure that all project/program risks, issues and change requests are managed effectively.
• Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
• Set the tone for the team and strive for quality and excellence in all aspects of delivery.
• Provide weekly project status and burn reports to the relevant project stakeholders.
• Maintain awareness of the current industry environment that shapes opportunities for client solutions.

Experience

• Extensive experience of client management experience collaborating closely with business owners and executive level clients.
• Experienced managing projects in IT, SaaS, Social, or Software environment.
• Experienced working with multi-geo, multicultural delivery teams.
• Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.
• Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
• Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
• Strong influencing skills and negotiation / mediation skills.
• Ability to motivate and focus people resources where there is no direct reporting relationship.
• Proven mentoring, supervisory, and team-building skills.Ability to resolve problems with keen instincts and organisational experience.
• Strong knowledge of software development life cycles, web technologies, web development processes.
• Strong verbal and written communication skills.
• Experience in Agile project management a plus.
• Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)
• Experience in CCAAS delivery/rollout

We focus on our mission

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We believe it is important to take time off - it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, .

To learn more about all-things-Sprinklr, visit our candidate resource hub .

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.