Global Product Owner - Customer Accounts

Inspired Thinking Group (ITG); Gaydon; On-site; GBP 55,000 - 75,000; Full time

Job summary

Inspired Thinking Group (ITG) is seeking an experienced Product Owner to shape the Customer Account experience for a major automotive client. You will not be only sprint-focused; you’ll coordinate across product, UX, engineering, CRM, data, architecture and marketing to align teams around a shared product direction.

You’ll own the roadmap, lead discovery, translate complex requirements into clear priorities and drive delivery across markets and channels, building strong stakeholder relationships

Qualifications

• Experience as a Product Owner/PM in a large enterprise.
• Ability to influence senior stakeholders and align teams across functions.
• Experience across multiple cross-functional teams.
• Proven track record defining strategy, roadmaps and prioritisation.
• Experience improving end-to-end digital customer journeys across touchpoints.

Responsibilities

• Define and own the Customer Account product strategy, vision and roadmap.
• Lead discovery across customer journeys, digital platforms, CRM, data and supporting services.
• Bring multiple teams and senior stakeholders together around a shared product direction.
• Identify fragmented customer journeys, processes and capabilities and help create a more consistent global experience.
• Translate strategy into clear capabilities, requirements, epics, features and user stories.
• Own and prioritise the product backlog based on customer value and business priorities.
• Work closely with Product, UX, Engineering, CRM, Data, Architecture, Marketing and market teams.
• Lead workshops and conversations that help teams make decisions and move forward.
• Support the rollout of Customer Account capabilities across different channels and markets.

Skills

Product Owner

Stakeholder influence

Cross-functional collaboration

Roadmaps

Discovery

Prioritisation

Job description

Inspired Thinking Group (ITG) is seeking an experienced Product Owner to shape the Customer Account experience for a major automotive client. You will not be only sprint-focused; you’ll coordinate across product, UX, engineering, CRM, data, architecture and marketing to align teams around a shared product direction.

You’ll own the roadmap, lead discovery, translate complex requirements into clear priorities and drive delivery across markets and channels, building strong stakeholder relationships