Global Product Owner – Customer Account Experience

Inspired Thinking Group (ITG) Limited; Gaydon; On-site; GBP 70,000 - 90,000; Full time

Job summary

Inspired Thinking Group (ITG) Limited is seeking an experienced Product Owner to shape the global Customer Account experience for a major automotive client. This role spans across multiple teams and senior stakeholders, driving a clear, consistent customer experience across digital channels and markets.

You will own the product direction and roadmap, lead discovery, and translate complex requirements into priorities and work items.

Qualifications

• Experience as a Product Owner or Product Manager in a large enterprise environment.
• Ability to influence senior stakeholders and align multiple teams around priorities.
• Experience working across multiple cross-functional teams (Product, UX, Engineering, CRM, Data, Architecture).
• Proven track record of defining and owning product strategy, roadmaps, and prioritisation.
• Experience improving end-to-end digital customer journeys across channels or touchpoints.
• Ability to translate strategy into capabilities, epics, features and user stories.
• Experience leading discovery and stakeholder workshops and turning outputs into clear requirements.

Responsibilities

• Define and own the Customer Account product strategy, vision and roadmap.
• Lead discovery across customer journeys, digital platforms, CRM, data and supporting services.
• Bring multiple teams and senior stakeholders together around a shared product direction.
• Identify fragmented customer journeys, processes and capabilities and help create a more consistent global experience.
• Translate strategy into clear capabilities, requirements, epics, features and user stories.
• Own and prioritise the product backlog based on customer value and business priorities.
• Work closely with Product, UX, Engineering, CRM, Data, Architecture, Marketing and market teams.
• Lead workshops and conversations that help teams make decisions and move forward.
• Support the rollout of Customer Account capabilities across different channels and markets.

Skills

Product ownership

Stakeholder management

Cross-functional collaboration

Roadmapping

Discovery

Requirements gathering

Product strategy

Job description

Inspired Thinking Group (ITG) Limited is seeking an experienced Product Owner to shape the global Customer Account experience for a major automotive client. This role spans across multiple teams and senior stakeholders, driving a clear, consistent customer experience across digital channels and markets.

You will own the product direction and roadmap, lead discovery, and translate complex requirements into priorities and work items.