Global Post-Market Intelligence & Innovation Lead

ConvaTec Inc.; Greater London; Remoto; GBP 110.000 - 140.000; Tempo integral

Resumo da vaga

Convatec is seeking a Senior Manager, Post Market Intelligence, Monitoring & Innovation to lead a global team turning post-market data into timely, reliable intelligence. You will shape how signals and product-performance concerns are identified, evaluated and acted upon, while advancing analytics, automation and AI-enabled tools in a regulated environment.

The role requires a decade in quality/post-market domains, 5+ years in leadership, and strong communication with senior leaders across

Qualificações

• Bachelor's degree in Engineering, Life Sciences, Statistics, Data Analytics, Quality, Regulatory Affairs, or a related STEM field.
• Master's degree, MBA or advanced qualification would be advantageous.
• Professional certifications such as ASQ CQE/CQM, RAC, PMP, Lean Six Sigma Green Belt or Black Belt, or an equivalent qualification, would be beneficial.
• Knowledge of ISO 14971, FDA Quality System and post-market requirements, or other international vigilance and post-market frameworks would be an advantage.

Responsabilidades

• Lead the global operating model for post-market monitoring, trending, signal detection and escalation, including governance, methodologies, thresholds and continuous improvement.
• Translate complaint, vigilance, product-performance and customer-feedback data into clear, evidence-based and risk-based insights for leadership and Quality governance forums.
• Oversee post-market surveillance plans and reports, PSUR inputs and outputs, product-monitoring reviews, ad hoc surveillance assessments and related deliverables.
• Lead the development of consistent, fact-based communications on product trends, complaint performance and investigation outcomes for customers and internal stakeholders.
• Act as business leader for post-market tools and digital capabilities, including analytics platforms, dashboards, data pipelines and AI-enabled solutions.
• Define and prioritise the post-market technology roadmap with IT, Data, Digital, Quality Systems and business stakeholders, ensuring appropriate governance, traceability, human oversight and inspection-ready documentation.
• Drive automation and continuous improvement across post-market data preparation, monitoring, reporting and communication while maintaining reliable, controlled and reproducible processes.
• Lead cross-functional transformation and remediation initiatives arising from audits, inspections, CAPAs, nonconformances, signal investigations and performance monitoring.
• Establish and monitor KPIs covering data quality, monitoring effectiveness, trend timeliness, signal management, action closure, tool performance and improvement delivery.
• Represent the function during internal and external audits, notified body assessments, regulatory inspections and agency interactions.
• Lead, coach and develop a global multidisciplinary team, creating clear expectations, strengthening technical capability and providing constructive feedback that supports growth and accountability.
• Partner across Complaint Handling, Vigilance, Medical and Clinical, Regulatory, Risk Management, R&D, Operations, Commercial, Customer Service, Legal and Quality Engineering.

Conhecimentos

Post-market surveillance

Complaint analytics

Data analytics

Regulatory knowledge

Leadership

AI-enabled solutions

Cross-functional collaboration

Quality systems

Formação

Bachelor's degree in STEM

Master's degree / MBA

Certifications e.g. ASQ CQE/CQM, RAC

Descrição da vaga

Convatec is seeking a Senior Manager, Post Market Intelligence, Monitoring & Innovation to lead a global team turning post-market data into timely, reliable intelligence. You will shape how signals and product-performance concerns are identified, evaluated and acted upon, while advancing analytics, automation and AI-enabled tools in a regulated environment.

The role requires a decade in quality/post-market domains, 5+ years in leadership, and strong communication with senior leaders across