Global PI/E&O Claims Specialist — Hybrid (Leeds)

QBE; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension 10%

Private medical insurance

Family policies

Remote work abroad

Sustainable investing

Cycle to work

Job summary

QBE is seeking a Claims Adjuster focused on Professional Indemnity to manage a dedicated multinational caseload, handling large global firms and international construction consultancies. You will apply PI/E&O expertise to support accurate decisions and positive outcomes across markets.

Based in Leeds with hybrid working, you will collaborate across a global network, develop multinational claims knowledge and contribute to training and continuous improvement within the team.

Qualifications

• Understanding of PI/E&O claims and confident application in decision making.
• Ability to mentor colleagues and share knowledge.
• Strong investigation and negotiation skills with analytical ability.
• Willingness to take on new challenges as they arise.
• Excellent relationship management and ability to work independently.
• Well-organised with effective workload management.
• Comfortable with data, reporting and MS Office tools.

Responsibilities

• Efficiently manage a personal caseload, ensuring all claims are progressed efficiently and in line with internal and regulatory standards.
• Apply PI/E&O expertise to proactively assess, validate and resolve claims accurately, using sound judgement and clear decision rationale.
• Act as the Multinational team’s subject matter expert on PI/E&O and liaison with the Financial & Specialty Markets Complex Claims team, providing guidance, clarification and support on complex PI/E&O queries.
• Develop the team’s knowledge of PI/E&O by sharing best practice, coaching colleagues and contributing to training or upskilling activity.
• Communicate effectively with customers, colleagues and stakeholders to provide updates, gather information and support positive outcomes.
• Maintain accurate records and ensure all actions are fully captured within the relevant systems.
• Identify risks or issues within claims and elevate appropriately to protect customers and the business.
• Contribute to team performance by supporting colleagues, sharing knowledge and participating in continuous improvement activity.
• Expand technical capability by gradually taking on claims from additional lines of business as part of your development.
• Uphold service standards by meeting agreed timescales, quality expectations and customer experience measures.

Skills

PI/E&O claims

Claims handling

Negotiation

Data analysis

MS Office

Job description

QBE is seeking a Claims Adjuster focused on Professional Indemnity to manage a dedicated multinational caseload, handling large global firms and international construction consultancies. You will apply PI/E&O expertise to support accurate decisions and positive outcomes across markets.

Based in Leeds with hybrid working, you will collaborate across a global network, develop multinational claims knowledge and contribute to training and continuous improvement within the team.