Global People Operations Admin - Hybrid, Growth & Perks

Costa Coffee; St Albans; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Smart pension with employer match

Costa Financial Support Fund

50% discount in Costa stores

25% discount in partner stores

Private medical cover

Job summary

Costa Coffee is seeking a People Operations Administrator to support a fast-paced People Shared Services function, delivering excellent customer service to colleagues while maintaining high-quality HR data and compliance.

You’ll manage international assignees, act as Tier-2 support for People queries, handle contracts, letters and audits, and work with our third-party service team to drive data accuracy and continuous improvement.

Qualifications

• Experience in People Operations or HR administration in a busy environment.
• Detail-focused with strong organisation and prioritisation skills.
• Natural communicator who supports others and solves problems.
• Team player who can collaborate and take initiative.

Responsibilities

• Manage international assignees, from relocation support to visa case handling.
• Provide second-line (Tier-2) support for People queries and escalate as needed.
• Ensure timely, accurate People administration including contracts, letters and audits.
• Collaborate with third-party managed service team to maintain service quality.
• Support continuous improvement projects and data accuracy initiatives.

Skills

People Operations

HR administration

Communication

Organization

Team player

Tools

Microsoft 365

Ceridian/Dayforce

SharePoint

Job description

Costa Coffee is seeking a People Operations Administrator to support a fast-paced People Shared Services function, delivering excellent customer service to colleagues while maintaining high-quality HR data and compliance.

You’ll manage international assignees, act as Tier-2 support for People queries, handle contracts, letters and audits, and work with our third-party service team to drive data accuracy and continuous improvement.