People Operations Administrator - 6m FTC (hybrid, St Albans)

Costa Coffee; St Albans; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Smart pension with employer match

Costa Financial Support Fund

50% discount in Costa stores

25% discount in partner stores

Private medical cover

Job summary

Costa Coffee is seeking a People Operations Administrator to support a fast-paced People Shared Services function, delivering excellent customer service to colleagues while maintaining high-quality HR data and compliance.

You’ll manage international assignees, act as Tier-2 support for People queries, handle contracts, letters and audits, and work with our third-party service team to drive data accuracy and continuous improvement.

Qualifications

• Experience in People Operations or HR administration in a busy environment.
• Detail-focused with strong organisation and prioritisation skills.
• Natural communicator who supports others and solves problems.
• Team player who can collaborate and take initiative.

Responsibilities

• Manage international assignees, from relocation support to visa case handling.
• Provide second-line (Tier-2) support for People queries and escalate as needed.
• Ensure timely, accurate People administration including contracts, letters and audits.
• Collaborate with third-party managed service team to maintain service quality.
• Support continuous improvement projects and data accuracy initiatives.

Skills

People Operations

HR administration

Communication

Organization

Team player

Tools

Microsoft 365

Ceridian/Dayforce

SharePoint

Job description

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system, and working hand in hand with our pioneering partners we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

As a People Operations Administrator, you’ll support a fast-paced People Shared Services function, delivering excellent customer service to our colleagues while maintaining high-quality HR data and compliance.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day to day.

What you’ll do

Being a People Operations Administrator is about so much more than keeping systems running. It’s your chance to stir up real success - which means you’ll be:

• Managing international assignees, from relocation support to immigration and visa case handling
• Acting as a second-line (Tier-2) support for People queries, resolving or escalating with ownership
• Ensuring timely, accurate People administration – including contracts, letters, and audits
• Collaborating with our third-party managed service team to maintain excellent service
• Supporting continuous improvement projects and system/data accuracy initiatives

Who you are

It’s your unique ingredients we’re interested in:

• An expert with experience in People Operations or HR administration in a busy environment
• A detail-focused decision-maker with strong organisation and prioritisation skills
• A natural communicator who thrives on supporting others and solving problems
• A team player who enjoys working collaboratively but can also take initiative
• Proficient in Microsoft 365, and ideally experienced with tools like Ceridian/Dayforce or SharePoint

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some pretty brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We believe in living life with heart – and that starts with our people.

By showing up as our authentic selves, we create a culture that embraces the unique blend of experiences, perspectives, and backgrounds each person brings, reflecting the richness of our global brand.

Grounded in our core values, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players, we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.