Global Head of People Services & Experience

Costa Coffee; St Albans; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Pension with 10% match

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Job summary

Costa Coffee in the United Kingdom seeks a Director of Global People Services to lead Payroll, People Systems, People Operations and Employee Relations. You will drive the long-term strategy, oversee a cross-market function and enable scalable, consumer-grade service across our growth agenda.

You will harness data and technology to improve decision-making, embed continuous improvement, and partner with senior leaders to shape a best-in-class people experience.

Qualifications

• Significant leadership experience in People Operations or Shared Services.
• Strong focus on service excellence, data-driven decisions and tech enablement.
• Ability to influence senior stakeholders and drive transformation.

Responsibilities

• Shape and deliver Costa’s long-term People Services strategy.
• Lead Payroll, People Systems, People Operations and Employee Relations.
• Use data and AI to improve decisions and efficiency.
• Ensure governance, compliance and scalable service delivery.

Skills

Strategic leadership

People operations excellence

Stakeholder influence

Job description

Costa Coffee in the United Kingdom seeks a Director of Global People Services to lead Payroll, People Systems, People Operations and Employee Relations. You will drive the long-term strategy, oversee a cross-market function and enable scalable, consumer-grade service across our growth agenda.

You will harness data and technology to improve decision-making, embed continuous improvement, and partner with senior leaders to shape a best-in-class people experience.