Global Payments Regulatory Operations Leader

JPMorganChase; England; On-site; GBP 180,000 - 240,000; Full time

Job summary

J.P. Morgan in the United Kingdom seeks an Executive Director and Global Operations Lead for Payments Regulatory Reporting Operations.

You will own the global operating model and oversee day-to-day delivery of a critical regulatory reporting service, collaborating with regional leads across APAC, EMEA and the Americas to ensure consistent performance. This role blends regulatory discipline with transformation, including an AI-enabled program, and requires building strong partnerships with

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in operations leadership and regulatory-related roles within financial services.
• Strong knowledge of payments products, flows and core systems.
• Proven ability to lead regulatory change in a controlled environment.
• Excellent written and verbal communication; ability to influence senior stakeholders.
• Experience delivering tech-driven strategic change at scale.
• Program and execution management capabilities including governance and delivery under tight deadlines.

Responsibilities

• Lead a global organization responsible for regulatory reporting operational execution, including staffing, performance management, talent development, and succession planning.
• Own the global operating model, including governance forums, operating procedures, standards, and controls that enable consistent regional execution.
• Drive strategic change in partnership with Technology (automation, platform modernization, and process simplification), ensuring measurable reduction in manual effort and operational risk.
• Manage regulatory-driven change, including interpretation support, implementation planning, and controlled execution of complex changes across regions.
• Strengthen the data and controls environment, including identification and remediation of data quality issues and upstream dependencies, with clear ownership and sustainable fixes.
• Ensure exam and RFI readiness, coordinating horizon scanning, responses to regulators/supervisors, and delivery of evidence with a clear audit trail.
• Partner with the business on product and market initiatives where regulatory reporting obligations are impacted, ensuring operational readiness and adherence to global frameworks.

Skills

Executive leadership

Regulatory reporting

Stakeholder management

Data governance

AI transformation

Change management

Cross-functional collaboration

Regulatory compliance

Education

Bachelor's degree (or equivalent)

Job description

J.P. Morgan in the United Kingdom seeks an Executive Director and Global Operations Lead for Payments Regulatory Reporting Operations.

You will own the global operating model and oversee day-to-day delivery of a critical regulatory reporting service, collaborating with regional leads across APAC, EMEA and the Americas to ensure consistent performance. This role blends regulatory discipline with transformation, including an AI-enabled program, and requires building strong partnerships with