Global Patient Support Specialist - Diabetes Devices

DSL-MiniMed (UK) Limited; Watford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MiniMed in Watford is seeking a patient services representative to provide product support to customers using our diabetes care devices. You will join a multilingual team and assist patients with device-related questions, order statuses, and troubleshooting.

The role emphasizes emotional intelligence, empathy, and collaboration with sales and technical staff to ensure high-quality patient care across our global operations.

Qualifications

• Empathetic patient-focused approach to support diabetes device users.
• Excellent written and verbal communication skills.
• Ability to document interactions clearly and accurately.

Responsibilities

• Provide product support to patients, dealers, distributors and sales personnel, handling orders and inquiries.
• Document patient feedback and troubleshooting accurately.
• Maintain on-call quality standards and manage time to meet KPIs and targets.
• Act as liaison between sales personnel and technical staff.

Skills

Patient support

Communication

Documentation

KPIs

Liaison

Job description

MiniMed in Watford is seeking a patient services representative to provide product support to customers using our diabetes care devices. You will join a multilingual team and assist patients with device-related questions, order statuses, and troubleshooting.

The role emphasizes emotional intelligence, empathy, and collaboration with sales and technical staff to ensure high-quality patient care across our global operations.