Global Ops Manager, Group Residences | Luxury & MOstay

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Mandarin Oriental Hotel Group seeks an Operations Manager, Group Residences to join the Group Residences team. Based in London or Hong Kong, you will support branded residential projects, pre-opening, and ongoing operations across the global portfolio.

You will lead budgeting, reporting, stakeholder engagement and strategic initiatives, develop SOPs, and ensure service standards across residences. The role requires strong analytical, financial, and project management skills, with the ability to

Qualifications

• Bachelor's degree or equivalent educational experience.
• Minimum 5 years of luxury residential, community management, or related operations experience.
• Strong analytical, financial, organisational, and project management skills.
• Excellent verbal and written communication abilities.
• High proficiency in PowerPoint, reporting, and business documentation.

Responsibilities

• Support operational excellence and strategic initiatives across global residences.
• Assist with development, pre-opening, and opening phases of projects.
• Conduct financial analysis and budget reporting.
• Develop operational reports, standards, and collateral materials.
• Support implementation of operational technology and digital solutions.
• Coordinate with developers, owners, and stakeholders.
• Contribute to standardising operating procedures across the portfolio.
• Support onboarding, training, and marketing initiatives.

Skills

Analytical skills

Financial acumen

Project management

Communication skills

PowerPoint proficiency

Education

Bachelor's degree or equivalent

Job description

Mandarin Oriental Hotel Group seeks an Operations Manager, Group Residences to join the Group Residences team. Based in London or Hong Kong, you will support branded residential projects, pre-opening, and ongoing operations across the global portfolio.

You will lead budgeting, reporting, stakeholder engagement and strategic initiatives, develop SOPs, and ensure service standards across residences. The role requires strong analytical, financial, and project management skills, with the ability to