Global Luxury Residences Operations Manager

Mandarin Oriental; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement plans

Job summary

Mandarin Oriental is seeking an Operations Manager, Group Residences to join the Group Residences team. Based within the Group Residences Department in London or Hong Kong, the role supports branded residential projects and operational initiatives across the global portfolio.

You will assist with development, pre-opening, operational excellence, financial analysis, and strategic projects while coordinating with developers, owners, and stakeholders. A demanding, global role awaits.

Qualifications

• Bachelor's degree or equivalent educational experience.
• Minimum 5 years of experience in luxury residential, community management, hospitality operations, or related environments.
• Strong analytical, financial, organisational, and project management skills.
• Excellent verbal and written communication abilities.
• High level of proficiency in PowerPoint, reporting, and business documentation.

Responsibilities

• Support operational excellence and strategic initiatives across Mandarin Oriental's global residences portfolio.
• Assist with portfolio growth initiatives, operational programmes, and strategic departmental projects.
• Conduct operational, financial, and industry research and analysis to support decision‑making.
• Support budget preparation, expense tracking, management fee reporting, and financial analysis.
• Develop and maintain operational reports, presentations, manuals, standards, and collateral materials.
• Support implementation of operational technology programmes and digital solutions.
• Assist with operational audits, compliance reviews, quality assurance initiatives, and sustainability programmes.
• Support developer, owner, board, and stakeholder communications.
• Contribute to the development and standardisation of residential operating procedures across the portfolio.
• Assist with new project openings, operational readiness activities, and residential training initiatives.
• Support residential marketing initiatives and owner engagement programmes.

Skills

Analytical skills

Financial analysis

Project management

Organizational skills

Communication

Stakeholder management

PowerPoint proficiency

Education

Bachelor's degree or equivalent

Tools

PowerPoint

Job description

Mandarin Oriental is seeking an Operations Manager, Group Residences to join the Group Residences team. Based within the Group Residences Department in London or Hong Kong, the role supports branded residential projects and operational initiatives across the global portfolio.

You will assist with development, pre-opening, operational excellence, financial analysis, and strategic projects while coordinating with developers, owners, and stakeholders. A demanding, global role awaits.