Operations Manager, Group Residences

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Mandarin Oriental Hotel Group seeks an Operations Manager, Group Residences to join the Group Residences team. Based in London or Hong Kong, you will support branded residential projects, pre-opening, and ongoing operations across the global portfolio.

You will lead budgeting, reporting, stakeholder engagement and strategic initiatives, develop SOPs, and ensure service standards across residences. The role requires strong analytical, financial, and project management skills, with the ability to

Qualifications

• Bachelor's degree or equivalent educational experience.
• Minimum 5 years of luxury residential, community management, or related operations experience.
• Strong analytical, financial, organisational, and project management skills.
• Excellent verbal and written communication abilities.
• High proficiency in PowerPoint, reporting, and business documentation.

Responsibilities

• Support operational excellence and strategic initiatives across global residences.
• Assist with development, pre-opening, and opening phases of projects.
• Conduct financial analysis and budget reporting.
• Develop operational reports, standards, and collateral materials.
• Support implementation of operational technology and digital solutions.
• Coordinate with developers, owners, and stakeholders.
• Contribute to standardising operating procedures across the portfolio.
• Support onboarding, training, and marketing initiatives.

Skills

Analytical skills

Financial acumen

Project management

Communication skills

PowerPoint proficiency

Education

Bachelor's degree or equivalent

Job description

Mandarin Oriental Hotel Group is looking for an Operations Manager, Group Residences to join our Group Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group's branded residences portfolio is one of the most respected in the luxury hospitality industry. Supporting both existing residences and new developments globally, the Group Residences team works closely with developers, owners, and operational teams to deliver exceptional residential experiences aligned with Mandarin Oriental's service standards and brand values.

About the job

Based within the Group Residences Department in London or Hong Kong, the Operations Manager, Group Residences is responsible for supporting branded residential projects and operational initiatives across the global portfolio. The role supports development, pre-opening, operational excellence, reporting, financial analysis, stakeholder engagement, and strategic projects. The Operations Manager, Group Residences reports to the Director, Group Residences.

As Operations Manager, Group Residences, you will be responsible for the following duties:

Supporting the delivery of operational excellence and strategic initiatives across Mandarin Oriental's global residences portfolio.

• Support residential projects globally throughout development, pre-opening, opening, and operational phases.

• Assist with portfolio growth initiatives, operational programmes, and strategic departmental projects.

• Conduct operational, financial, and industry research and analysis to support decision-making.

• Support budget preparation, expense tracking, management fee reporting, and financial analysis.

• Develop and maintain operational reports, presentations, manuals, standards, and collateral materials.

• Support implementation of operational technology programmes and digital solutions.

• Assist with operational audits, compliance reviews, quality assurance initiatives, and sustainability programmes.

• Support developer, owner, board, and stakeholder communications.

• Contribute to the development and standardisation of residential operating procedures across the portfolio.

• Assist with new project openings, operational readiness activities, and residential training initiatives.

• Support residential marketing initiatives and owner engagement programmes.

As Operations Manager, Group Residences, we expect from you:

An organised and analytical professional with luxury hospitality or residential operations experience and the ability to work across a global portfolio.

• Bachelor's degree or equivalent educational experience.

• Minimum 5 years of experience in luxury residential, community management, hospitality operations, or related environments.

• Strong analytical, financial, organisational, and project management skills.

• Excellent verbal and written communication abilities.

• High level of proficiency in PowerPoint, reporting, presentations, and business documentation.

• Strong business acumen and ability to work effectively across multiple stakeholders and functions.

• Experience supporting operational projects, property openings, or portfolio initiatives is highly desirable.

• Ability to work independently in a fast-paced global environment and manage multiple priorities effectively.

• Flexible working hours to support a global portfolio and international stakeholders.

• High attention to detail and commitment to maintaining high standards.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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