Global Operations & Projects Coordinator (Junior)

Moonpig; Greater London; Híbrido; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonuses

Pension

Staff discounts

Hybrid working

International working

Descripción de la vacante

Moonpig Group is seeking an Operations & Projects Coordinator in London, with responsibilities spanning Irish and US fulfilment operations. You’ll deliver hands-on coordination and manage smaller projects, supported by the New Markets Operations Lead, driving improvements for a great customer experience across developing markets.

You’ll track progress, coordinate suppliers and stakeholders, and help onboard new fulfilment capabilities, including on-site card printing and systems integration.

Formación

• Experience coordinating operational activity, projects or multiple workstreams.
• Ability to maintain organised plans and action trackers, prioritise tasks and meet deadlines.
• Strong written and verbal communication with clear status updates.
• Comfort using Excel or Google Sheets to track performance and trends.
• Experience coordinating with internal teams and external suppliers.
• Attention to detail in fast-moving operational/e-commerce environments.
• Interest in data, tools, and automation to improve ways of working.
• Ability to work across time zones as needed.

Responsabilidades

• Coordinate day-to-day Irish and US fulfilment activity, monitoring dispatch-on-time performance, backlogs, quality and delivery issues; escape risks and track corrective actions.
• Maintain project plans, milestones, action trackers and risk logs; organise meetings, capture decisions, and follow up with suppliers and internal stakeholders.
• Own smaller operational projects with guidance and coordinate workstreams within larger initiatives.
• Support onboarding of a new flowers fulfilment centre, including on-site card printing, systems integration and readiness for Sunday delivery.
• Coordinate operational workstreams for new propositions such as single-box multi-gift, personalised alcohol and personalised sleeves.
• Support packaging trials and implementation, including giant-card branded packaging, quality improvements and cost reduction.
• Coordinate operational input into supplier reviews, contract renewals, stock-system developments and alcohol launch readiness, working with relevant specialist teams.
• Track readiness across capacity, stock, packaging, cut-offs and contingency plans for peak periods; support peak monitoring and post-event improvement actions.
• Work with Logistics, Supply Chain, Customer Experience, Commercial, Product, Engineering, Finance, Procurement and Legal, providing clear updates and plans.

Conocimientos

Project coordination

Stakeholder management

Cross-functional collaboration

Communication

Time management

Problem solving

Data-driven decision making

Adaptability

Herramientas

Excel

Google Sheets

Descripción del empleo

Moonpig Group is seeking an Operations & Projects Coordinator in London, with responsibilities spanning Irish and US fulfilment operations. You’ll deliver hands-on coordination and manage smaller projects, supported by the New Markets Operations Lead, driving improvements for a great customer experience across developing markets.

You’ll track progress, coordinate suppliers and stakeholders, and help onboard new fulfilment capabilities, including on-site card printing and systems integration.