Operations & Project Coordinator

Moonpig; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Pension

Staff discounts

Hybrid working

International working

Job summary

Moonpig Group is seeking an Operations & Projects Coordinator in London, with responsibilities spanning Irish and US fulfilment operations. You’ll deliver hands-on coordination and manage smaller projects, supported by the New Markets Operations Lead, driving improvements for a great customer experience across developing markets.

You’ll track progress, coordinate suppliers and stakeholders, and help onboard new fulfilment capabilities, including on-site card printing and systems integration.

Qualifications

• Experience coordinating operational activity, projects or multiple workstreams.
• Ability to maintain organised plans and action trackers, prioritise tasks and meet deadlines.
• Strong written and verbal communication with clear status updates.
• Comfort using Excel or Google Sheets to track performance and trends.
• Experience coordinating with internal teams and external suppliers.
• Attention to detail in fast-moving operational/e-commerce environments.
• Interest in data, tools, and automation to improve ways of working.
• Ability to work across time zones as needed.

Responsibilities

• Coordinate day-to-day Irish and US fulfilment activity, monitoring dispatch-on-time performance, backlogs, quality and delivery issues; escape risks and track corrective actions.
• Maintain project plans, milestones, action trackers and risk logs; organise meetings, capture decisions, and follow up with suppliers and internal stakeholders.
• Own smaller operational projects with guidance and coordinate workstreams within larger initiatives.
• Support onboarding of a new flowers fulfilment centre, including on-site card printing, systems integration and readiness for Sunday delivery.
• Coordinate operational workstreams for new propositions such as single-box multi-gift, personalised alcohol and personalised sleeves.
• Support packaging trials and implementation, including giant-card branded packaging, quality improvements and cost reduction.
• Coordinate operational input into supplier reviews, contract renewals, stock-system developments and alcohol launch readiness, working with relevant specialist teams.
• Track readiness across capacity, stock, packaging, cut-offs and contingency plans for peak periods; support peak monitoring and post-event improvement actions.
• Work with Logistics, Supply Chain, Customer Experience, Commercial, Product, Engineering, Finance, Procurement and Legal, providing clear updates and plans.

Skills

Project coordination

Stakeholder management

Cross-functional collaboration

Communication

Time management

Problem solving

Data-driven decision making

Adaptability

Tools

Excel

Google Sheets

Job description

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.

Operations & Projects Coordinator | London – 2 days in office | Competitive Salary + Benefits

About the Role

Help keep Moonpig's Irish and US operations running smoothly as we grow. This junior project management and operations role combines hands-on coordination with delivery of smaller projects, supported by the New Markets Operations Lead. You will help progress operational issues, coordinate suppliers and stakeholders, and deliver improvements that support a great customer experience across fast-moving, developing markets.

Key Responsibilities

• Coordinate day-to-day Irish and US fulfilment activity, monitoring dispatch-on-time performance, backlogs, quality and delivery issues; escape risks and track corrective actions.

• Maintain project plans, milestones, action trackers and risk logs; organise meetings, capture decisions, and follow up with suppliers and internal stakeholders.

• Own smaller operational projects with guidance and coordinate workstreams within larger initiatives.

• Support onboarding of a new flowers fulfilment centre, including on-site card printing, systems integration and readiness for Sunday delivery.

• Coordinate operational workstreams for new propositions such as single-box multi-gift, personalised alcohol and personalised sleeves.

• Support packaging trials and implementation, including giant-card branded packaging, quality improvements and cost reduction.

• Coordinate operational input into supplier reviews, contract renewals, stock-system developments and alcohol launch readiness, working with relevant specialist teams.

• Track readiness across capacity, stock, packaging, cut-offs and contingency plans for peak periods; support peak monitoring and post-event improvement actions.

• Work with Logistics, Supply Chain, Customer Experience, Commercial, Product, Engineering, Finance, Procurement and Legal, providing clear updates and plans.

About You

• Experience coordinating operational activity, projects or multiple workstreams, gained through employment, an internship or a placement.

• Ability to maintain organised plans and action trackers, prioritise competing tasks and follow through on deadlines.

• Confidence following up with stakeholders, challenging overdue actions and escalating issues when support or decisions are needed.

• Clear written and verbal communication, including concise status updates, meeting notes and escalation summaries.

• Ability to use Excel or Google Sheets to maintain trackers, analyse performance and identify trends or exceptions.

• Practical problem-solving skills, including gathering information, identifying likely causes and coordinating next steps.

• Ability to work collaboratively across teams and with external suppliers.

• Attention to detail and the ability to adapt priorities during busy trading periods.

• Comfort working with data to help guide decisions.

• Experience in a fast-moving operational or e-commerce environment, or with international suppliers, would be helpful.

• An interest in how products are produced, fulfilled and delivered to customers, and in using data, project tools, AI or automation to improve ways of working.

• Flexibility to support operations across time zones where needed.

Interview Process

• Recruiter Screen 30mins
• Remaining process to be confirmed - the Talent team will walk you through this on your screening call.

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:

Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.

Wellbeing First: Private healthcare (UK) and mental health support

Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.

Career Growth: Learning allowances, coaching & development programs.

Want to know more?

Explore our full benefits package: here

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.