Global Operations Lead: Automation & Scale

Deel; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible working office membership (IW

Inclusive benefits by country

Job summary

Deel in United Kingdom is seeking a results-driven Operations Leader to oversee day-to-day workflows, identify efficiency improvements, and partner with cross-functional teams to streamline tools and processes for internal teams and customers.

You will mentor teams, track key performance metrics, and drive automation initiatives while ensuring compliance and strong risk management. The role offers stock grants, flexible office options, and a competitive total rewards package.

Qualifications

• 5+ years in operations, preferably in a tech/FinTech start-up.
• Demonstrated ability to mentor small to mid-sized teams.
• Strong problem-solving skills and detail-oriented mindset.
• KPI-driven with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL a plus).
• Collaborative team player with high energy and a bias for action.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Skills

Operational leadership

Process optimization

KPIs and analytics

Automation tooling

Cross-functional collaboration

Tools

SQL

Job description

Deel in United Kingdom is seeking a results-driven Operations Leader to oversee day-to-day workflows, identify efficiency improvements, and partner with cross-functional teams to streamline tools and processes for internal teams and customers.

You will mentor teams, track key performance metrics, and drive automation initiatives while ensuring compliance and strong risk management. The role offers stock grants, flexible office options, and a competitive total rewards package.