Global Operations Architect for Scale

outpostnow; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Equity

In‑person London office

World‑class training

Career growth

Job summary

Outpost in London is seeking a hands-on Head of Operations to own the operational stack end to end, from onboarding and activation to treasury, compliance and market launches. You’ll design processes, build tooling with engineering, write the playbooks, and then run them yourself until they’re good enough to hand over.

You’ll hire and grow a small team behind you, but for the first stretch you are the team.

Qualifications

• 6–10 years in operations at high‑growth fintech, payments, or e‑commerce infrastructure.
• Has owned a function or a large slice of one — onboarding, merchant ops, payment ops, or risk ops.
• Experience building processes from zero, not inheriting them.
• Bonus: MoR platforms (Global‑e, Digital River, Paddle), cross‑border tax exposure, or PSP/acquirer operations.
• Comfortable with data — SQL, dashboards.

Responsibilities

• Own the operational stack end to end: onboarding/activation, merchant ops, payments and treasury ops, compliance monitoring, and new market launches.
• Turn manual processes into documented, repeatable, measurable playbooks.
• Define the operational metrics that matter and build the reporting so the company can see them.
• Work with engineering to spec and prioritise internal tooling.
• Hire, onboard, and grow a small operations team; initially you are the team.

Skills

Fintech operations

Owning function

Process design

SQL & dashboards

MoR platforms

Job description

Outpost in London is seeking a hands-on Head of Operations to own the operational stack end to end, from onboarding and activation to treasury, compliance and market launches. You’ll design processes, build tooling with engineering, write the playbooks, and then run them yourself until they’re good enough to hand over.

You’ll hire and grow a small team behind you, but for the first stretch you are the team.