Global Offshore Support Engineer – Onsite & Remote

EXAIL; Scotland; Hybride; GBP 45 000 - 65 000; Plein temps

Résumé du poste

Exail is seeking an offshore support engineer based in Europe to provide on-site and remote assistance for our offshore product range, including vessel operations and navigation systems. You will work with 30+ engineers and coordinate with customers worldwide, traveling on-site to vessels and customer sites as needed.

This role emphasizes technical expertise, a customer-first mindset, and collaboration with sales, project teams, and product managers in France to ensure proper solutions are

Qualifications

• Represent Exail to customers internally and externally.
• Work with offshore vessels and complex navigation/product systems.
• Collaborate with sales and project teams on pre-sale and after-sales activities.

Responsabilités

• Represent Exail to customers both internally and externally.
• Perform on-vessel/site support for positioning operations and training.
• Provide remote support across time zones and document customer claims.
• Interact with all Exail teams to move forward support cases and updates.

Description du poste

Exail is seeking an offshore support engineer based in Europe to provide on-site and remote assistance for our offshore product range, including vessel operations and navigation systems. You will work with 30+ engineers and coordinate with customers worldwide, traveling on-site to vessels and customer sites as needed.

This role emphasizes technical expertise, a customer-first mindset, and collaboration with sales, project teams, and product managers in France to ensure proper solutions are