2nd Line Network Delivery Engineer (CCNA)

BT Group; Glasgow; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP 24/7 for you and you

Market-leading carers leave — up to 2 

Maternity, paternity and adoptionleave

Discounted BT products

Pension scheme — 5% from you and 10%来自

Job summary

BT Group is seeking a skilled network engineer to provide technical service delivery using Data Services technologies across connected networks. The role requires hands-on experience with LAN/WAN, Cisco and Cisco Meraki solutions, and CCNA certification, with a track record of delivering incidents and changes to resolution.

Applicants should be prepared for shift patterns to cover late shifts and weekends. Security clearance (SC, BPSS & NPPV 3) eligibility is required, with a minimum UK work

Qualifications

• Hands-on experience delivering Data Services technologies, including LAN/WAN, Cisco and Cisco Meraki solutions.
• CCNA certified (or equivalent networking qualification) with practical experience across routing, switching, VLANs, WAN, LAN, Wi‑Fi, BGP, HSRP, IP addressing, diagnostics, troubleshooting and PE/CE router configuration in a delivery environment.
• Proven ability to take ownership of technical deliveries, incidents and changes through to resolution, supported by strong organisational, prioritisation, communication and problem‑solving skills while managing competing priorities and maintaining customer focus.

Responsibilities

• Utilising experience and evolving technical ability to resolve technical delivery incidents, changes or problems relating to connectivity solutions for dedicated internet access and IP VPN.
• Progressing service delivery requests in line with agreed processes and procedures on both customer and provider edge routers and devices.
• Working effectively with the customer and/or their representatives, and other parts of BT during production, delivery & development.
• Providing remote support to onsite engineers during solution deployment and resolving issues.
• Actively supporting and implementing efficient ways of working and cost reduction.

Skills

LAN/WAN Experience

Cisco & Meraki

CCNA Certification

Ownership & Prioritisation

Tools

Cisco Routers

Cisco Meraki

Job description

BT Group is seeking a skilled network engineer to provide technical service delivery using Data Services technologies across connected networks. The role requires hands-on experience with LAN/WAN, Cisco and Cisco Meraki solutions, and CCNA certification, with a track record of delivering incidents and changes to resolution.

Applicants should be prepared for shift patterns to cover late shifts and weekends. Security clearance (SC, BPSS & NPPV 3) eligibility is required, with a minimum UK work