Global Mobility Support Specialist (1st/2nd Line)

Calero; Cannock; On-site; GBP 24,000 - 32,000; Full time

Job summary

Calero is seeking a Mobility Support Specialist to work full-time in the United Kingdom. You will provide 1st line and, where needed, 2nd line support for mobility services to corporate customers worldwide, handling device provisioning, SIMs, and related issues through calls, chats, and tickets.

Responsibilities include maintaining SLA commitments, updating ticketing systems, and collaborating with the Service Operations Team to ensure high-quality, timely service.

Qualifications

• Proficiency with multiple computer applications and systems.

Responsibilities

• Provide 1st line support to end-users through calls, chats, and tickets.
• Respond to customer inquiries and tickets and resolve within the contracted SLA.
• Update required ticketing systems continuously.
• Provide and maintain high quality of service.
• Partner with the Service Operations Team.
• Adhere to guidelines to ensure tickets meet standards and client specifications.
• De-escalate dissatisfied customers professionally.
• Escalate issues not solvable within SLAs to management.
• Meet all team metrics and goals set by management.
• Perform other duties as needed by supervisor.

Skills

Computer applications

Attention to detail

Adaptability

Time management

Interpersonal skills

Team collaboration

Data entry accuracy

Verbal and written communication

Education

Bachelor's degree preferred

High school diploma or equivalent

Mobile Device and Service Support experience desired

Tools

Microsoft Office 365

Job description

Calero is seeking a Mobility Support Specialist to work full-time in the United Kingdom. You will provide 1st line and, where needed, 2nd line support for mobility services to corporate customers worldwide, handling device provisioning, SIMs, and related issues through calls, chats, and tickets.

Responsibilities include maintaining SLA commitments, updating ticketing systems, and collaborating with the Service Operations Team to ensure high-quality, timely service.