Global Markets Performance Lead, Claims Shared Services

Axis Capital; Greater London; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

AXIS Capital is seeking a Global Markets Claims Performance Lead to drive MI, reporting and governance for the Claims Shared Services. You will design and deliver KPI-driven insights for Global Markets leadership, translating complex data into concise, executive-ready narratives.

Based in London (hybrid) with possible travel, you will collaborate with Claims, Compliance, Actuarial and Operations, support regulatory reporting to Lloyd's and London Market platforms, and partner with Data &

Qualifications

• Experience as a Lloyd’s / London Market insurer with strong claims exposure.
• Strong analytics with multi-source data handling and reporting.
• Proven ability to deliver actionable insights to senior leadership.

Responsibilities

• Lead design and execution of Global Markets Claims MI & reporting to enterprise standards.
• Develop and prioritise reporting strategies to transform raw data into insights for leadership.
• Align Global Markets outputs with enterprise MI frameworks and market needs.
• Support the Global Head of MI with a unified global claims performance narrative.
• Translate complex datasets into concise, decision-ready insights for senior stakeholders.
• Deliver forward-looking analysis including trends and risk indicators.
• Provide commentary aligned to portfolio management, underwriting cycles and reserving.
• Own delivery of Global Markets claims reporting aligned to Lloyd’s Principles across CRS/Insights Hub/IMR/IRIS/DOCOsoft.
• Ensure accuracy and timeliness of regulatory and market reporting including Lloyd’s data calls.
• Collaborate with Compliance and QA to ensure audit readiness and data quality remediation.
• Develop KPI frameworks and drive continuous improvement in reporting maturity.

Skills

Lloyd's / London Market

Claims analytics

Power BI

Data visualization

Stakeholder management

Cross-functional collaboration

Regulatory reporting

Tools

CRS

Insights Hub

IMR

IRIS

DOCOsoft

Excel

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Global Markets Claims Performance Lead – Claims Shared Services

Specific Responsibilities Include

Global Markets Performance Reporting & Strategy

• Lead the design and execution of Global Markets Claims MI & reporting aligned to enterprise standards and governance frameworks
• Develop and prioritise reporting strategies that transform raw claims data into actionable intelligence for Global Markets Claims leadership
• Align Global Markets reporting outputs with enterprise MI frameworks, ensuring consistency while meeting market-specific needs
• Support the Global Head of MI in delivering a unified global claims performance narrative

Executive Influence and Decision Support (Global Markets Focus)

• Translate complex London Market claims datasets into concise, decision-ready insights for senior Global Markets stakeholders
• Provide forward-looking analysis including claims trends, thematic insights and emerging risk indicators
• Deliver performance commentary aligned to portfolio management, underwriting cycles and reserving insights
• Support senior leadership forums with Global Markets-specific insights and performance narratives

London Market & Regulatory Reporting Excellence

• Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirements
• Ensure accurate, timely and controlled reporting across Lloyd’s and London Market platforms (including CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft and related systems)
• Deliver regulatory and market reporting including:
• Lloyd’s data calls and performance returns
• Market benchmarking and peer analysis
• Compliance and audit-related reporting outputs
• Partner with Compliance and QA functions in London and across the Enterprise to ensure adherence to regulatory expectations and audit readiness
• Support remediation and continuous improvement of market-facing reporting outputs and data quality issues

Governance, Data Quality and Control

• Apply enterprise MI governance standards across Global Markets reporting
• Ensure KPI definitions, data consistency and version control align with global frameworks
• Establish robust oversight of data quality, with clear ownership and escalation paths
• Work closely with Data & Analytics to improve data mapping, structure and usability across Global Markets claims datasets

Performance Insight, Analysis and Continuous Improvement

• Develop and maintain KPI frameworks specific to Global Markets Claims performance
• Conduct deep-dive analysis into claims trends, large losses and portfolio segments to identify root causes and improvement opportunities
• Integrate claims data with underwriting and portfolio metrics to support cycle management and strategic decision-making
• Drive continuous improvement initiatives to enhance operational efficiency and reporting effectiveness

Transformation and Reporting Innovation

• Partner with Data & Analytics to enhance reporting capabilities, automation and visualization
• Leverage Power BI and other tools to deliver intuitive, user-centric dashboards and insights
• Support ongoing data transformation initiatives impacting Global Markets claims reporting
• Ensure reporting solutions are scalable, sustainable and aligned to enterprise architecture

Stakeholder Collaboration and Capability Development

• Collaborate cross-functionally with Claims, Compliance, Legal, Actuarial and Operations teams
• Act as a key interface between Global Markets Claims and enterprise MI & Insights
• Design and deliver training and communication to improve stakeholder understanding and use of MI outputs
• Support Claims Shared Services initiatives to enhance service delivery and reporting maturity

Key Global Markets Reporting Responsibilities

• Global Markets claims performance MI & Insights (weekly, monthly and quarterly)Lloyd’s and London Market reporting (CRS, Insights as required Hub, market data submissions)
• Large loss, complex claim and event-driven reporting
• Portfolio and cycle management insights for Global Markets Claims
• Regulatory returns, compliance reporting and audit support
• Operational performance, QA and compliance metrics (in alignment with London leadership)Data quality, control and remediation reporting
• Contribution to enterprise claims MI outputs where Global Markets data is required
• Global Markets DCA MI & Insights (weekly, monthly, and quarterly)

Skills

• Proven experience within a Lloyd’s / London Market insurer, with strong specialty claims exposure
• Deep understanding of London Market systems and processes (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft, etc.)
• Strong knowledge of Lloyd’s Claims Management Principles, reporting standards and regulatory expectations
• Advanced experience with business analytics and visualization tools (Power BI, Excel, etc.)
• Exceptional analytical capability with experience handling complex, multi-source datasets
• Demonstrated ability to create and deliver actionable management insights
• Experience integrating claims data with underwriting, actuarial and portfolio metrics
• Strong stakeholder management and communication skills, including senior leadership engagement
• Experience operating in a matrixed, global environment with dual reporting lines
• Ability to influence, challenge and support decision-making through data-driven insights
• Strong problem-solving, organizational and prioritisation skills

Additional Information

• Ability to work in a hybrid environment (2-3 days in office)
• Some travel may be required

Locations

London / Dublin

This posting is for an existing vacancy.