Global Marketplace Operations Specialist

ZELUS, Authorized Licensee of NIKE, Inc.; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous total rewards package

Casual work environment

Discounts for employees

Job summary

A reputable sports apparel company in Manchester is seeking a Marketplace Operations Specialist to support its global growth ambitions. The ideal candidate will have at least 2 years of customer-focused experience, strong organizational skills, and proficiency in MS Office. Responsibilities include managing orders, ensuring timely deliveries, and collaborating effectively with various teams. This is a full-time role in a dynamic environment that values innovative thinkers.

Qualifications

• At least 2 years of directly relevant customer focused work experience.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• High level of proficiency with MS Office, especially Excel.
• Detail oriented and self-motivated.
• Adaptable, flexible and agile.
• Understanding of Sports, Retail, FMCG Industry is an advantage.
• Fluency in verbal and written English.

Responsibilities

• Manage customer orders and provide status information.
• Ensure customer service excellence with on-time delivery.
• Work cross-functionally to support shipping decisions.
• Monitor and report critical performance KPIs for continuous improvement.

Skills

Customer focused work experience

Strong verbal and written communication skills

Analytical and problem-solving skills

High proficiency with MS Office, especially Excel

Detail oriented

Team collaboration

Understanding of Sports, Retail, FMCG

Fluency in English

Job description

A reputable sports apparel company in Manchester is seeking a Marketplace Operations Specialist to support its global growth ambitions. The ideal candidate will have at least 2 years of customer-focused experience, strong organizational skills, and proficiency in MS Office. Responsibilities include managing orders, ensuring timely deliveries, and collaborating effectively with various teams. This is a full-time role in a dynamic environment that values innovative thinkers.