Global Logistics Ops Manager - Hybrid, Multimodal & Air Freight

DHL Group; Tamworth; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking

33 days annual leave

Pension with 8% employer contribution

Free confidential GP consultations

Retail and lifestyle discounts

Loans, savings schemes and mortgage/ad

Job summary

DHL Group is seeking a Global Logistics Operations Manager in Tamworth (Hybrid) to lead a high-profile customer operation. You will drive performance within a Global Logistics team, build strong customer relationships, and guide a high-performing team on a key contract.

The role involves coordinating with DHL entities on international air freight, leading DP carrier performance, and delivering value and profitability through improvements.

Qualifications

• Experience in international air freight and multi-modal operations is essential.
• Proven supervisory or management experience in a logistics environment.
• Strong communication skills, verbal and written.
• Ability to build partnerships with carriers, customers and internal teams.

Responsibilities

• Build and maintain strong partnerships with carriers and service providers to drive performance and supply chain success.
• Coordinate with DHL Global Forwarding and DHL Express on international air freight needs.
• Lead carrier performance management through KPIs, reviews, and continuous improvement.
• Serve as key escalation point for operational issues while maintaining excellent customer service.
• Develop trusted relationships with customers at all levels and present operational solutions.
• Lead, coach and motivate operational and administrative teams to sustain high performance.
• Drive productivity, cost control and process improvements via data analysis and forecasting.
• Support the design, validation, and implementation of transport and logistics solutions with stakeholders.
• Ensure compliance with standards and promote best practice and operational excellence.

Skills

Air freight

Carrier management

Leadership

Customer relations

KPI monitoring

Job description

DHL Group is seeking a Global Logistics Operations Manager in Tamworth (Hybrid) to lead a high-profile customer operation. You will drive performance within a Global Logistics team, build strong customer relationships, and guide a high-performing team on a key contract.

The role involves coordinating with DHL entities on international air freight, leading DP carrier performance, and delivering value and profitability through improvements.