Global IT Support Specialist – Travel‑Ready

Gaming Laboratories; Bangor; On-site; GBP 67,000 - 107,000; Full time

Benefits offered by this job

Pension plan

Annual discretionary bonus

Team lunches

Job summary

Gaming Laboratories International (GLI) in Bangor, North Wales, is seeking a Global IT Support I to support our IT team and travel to partner offices across Europe. The role covers end-user support, network issues, and system maintenance.

Applicants should have a IT-related bachelor’s degree and at least 1 year of experience, with strong English communication skills and the ability to manage multiple tasks while maintaining high-quality outcomes. Competitive salary and benefits are offered.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum 1 year of related experience.
• Must possess relevant technical skills/certifications.
• Working knowledge of network topology and remote access devices.
• Proficient in written and spoken English.
• Ability to adapt business and technical communication to the audience.
• Ability to assess situations quickly and resolve issues.
• Ability to write professional reports and business correspondence.
• Must communicate effectively with internal and external parties.
• Must handle multiple projects and deadlines.
• High attention to quality, detail, and correctness.
• Certification, training, or demonstrated competency may be considered in lieu of experience.

Responsibilities

• Respond to IT tickets promptly.
• Resolve end user issues and report unresolved items.
• Assist IT personnel in other locations.
• Installations and troubleshooting in LAN/WAN environments.
• Maintain records and logs of support requests.
• Provide training materials and documentation for IT applications.
• Own specific applications/systems as assigned.
• Maintain diagrams/documents of functionality.
• Collaborate with leaders to understand business needs for changes.
• Evaluate system interrelationships and impact of changes.
• Maintain confidentiality of information.
• Provide weekly workload and project reports to IT Manager.
• Schedule bi-annual laptop audits.
• Maintain IT applications, emails, backups, user accounts, and PC setups.
• Uphold network security measures.
• Maintain knowledge of remote access products.
• Perform other duties as assigned.

Skills

Network topology knowledge

Technical report writing

English proficiency

Problem solving

Time management

Education

Bachelor's degree in Information Technology or related field

Tools

LAN

WAN

IT ticketing system

Remote access devices

Job description

Gaming Laboratories International (GLI) in Bangor, North Wales, is seeking a Global IT Support I to support our IT team and travel to partner offices across Europe. The role covers end-user support, network issues, and system maintenance.

Applicants should have a IT-related bachelor’s degree and at least 1 year of experience, with strong English communication skills and the ability to manage multiple tasks while maintaining high-quality outcomes. Competitive salary and benefits are offered.