Global IT Support Engineer – End-User Tech

Linklaters; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Private Medical Insurance

Onsite gym access

GP service

Pension plan

Cycle to work

Travel insurance

Employee networks

Job summary

Linklaters in London seeks an IT Support professional to assist end users, troubleshoot hardware/software, and manage tickets. You will diagnose issues, configure accounts, and ensure swift incident resolution in a busy, corporate environment.

The role requires on-site assistance, strong documentation, and teamwork with Technology & Data teams to resolve complex problems. Experience in a legal or professional services setting is preferred.

Qualifications

• Experience in IT support within a global professional services or corporate environment, preferably in the legal sector.
• Demonstrated ability to provide on-site technical assistance.
• Track record of collaborating with IT teams to resolve complex issues, while maintaining detailed records of service requests and resolutions.

Responsibilities

• Assists and provides technical assistance for end users with troubleshooting and resolving hardware, software, desktop and application-related problems.
• Diagnoses and troubleshoots technical issues, including account setup and network configuration.
• Assists with incoming ticket requests for assistance, updating tickets with accurate and timely status.
• Reviews incident tickets for content, proper routing, first call resolution, problem detection, and timely closure.
• Collaborates with system owners to ensure proper support is provided to end users for those systems.
• Logs and tracks all incoming service requests and incidents in the ticketing system, ensuring accurate documentation and timely updates.
• Provides data and reporting of key performance indicators to monitor operational performance, service level agreement compliance, and continuous improvement.
• Assists with the setup and configuration of new hardware and software for end users, ensuring systems are ready for use.
• Provides first-level technical support to end users, assisting with basic troubleshooting and resolving common hardware and software issues.
• Collaborates with more senior team members and other Technology & Data teams to elevate and resolve complex issues.

Skills

Access Control Management

Business Partner Support

Device Management

Equipment Repairs

IT Asset Management

IT Incident Management

IT Service Delivery Management

System Administration

Technical Support

Troubleshooting

Job description

Linklaters in London seeks an IT Support professional to assist end users, troubleshoot hardware/software, and manage tickets. You will diagnose issues, configure accounts, and ensure swift incident resolution in a busy, corporate environment.

The role requires on-site assistance, strong documentation, and teamwork with Technology & Data teams to resolve complex problems. Experience in a legal or professional services setting is preferred.