Global IT Service Desk Specialist

Cubic Transportation Systems; Tees Valley; On-site; GBP 21,000 - 32,000; Full time

Job summary

Cubic Transportation Systems in Stockton-on-Tees is seeking a proactive Service Desk Analyst to join the One Support team. You will handle calls, emails and monitoring alerts, ensuring high customer satisfaction while dispatching engineers as needed to resolve incidents across regions.

The role emphasizes teamwork, rapid adaptation to changing environments and adherence to company policies. We offer training, career development, and a dedicated support culture.

Qualifications

• Essential Familiarity with operating systems, languages and a service centre environment.
• Passionate about customer services and maintaining good customer relations.
• Able to communicate effectively by telephone and using electronic mediums.
• Broad experience of communicating with customers in varying support situations.
• Able to contribute in a team environment.
• Able to adapt rapidly to changing environment.
• Experienced in working to targets around response and timeliness.

Responsibilities

• Cover a rotating shift pattern.
• Handle incoming telephone calls and emails with a high degree of customer satisfaction.
• Respond to monitoring alerts from around the world in a timely manner using company’s ticketing system.
• Work diligently as part of a multi skilled team.
• Attend training sessions as scheduled.
• Organise communications and conference calls in Major Incidents.
• Actively contribute to your own development as part of a structured career development programme.
• Comply with Cubic’s values and adherence to all company policy and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time.

Skills

Customer service

Communication

Teamwork

Adaptability

Target driven

Operating systems

Education

GCSEs including Maths and English

ITIL Foundation

Job description

Cubic Transportation Systems in Stockton-on-Tees is seeking a proactive Service Desk Analyst to join the One Support team. You will handle calls, emails and monitoring alerts, ensuring high customer satisfaction while dispatching engineers as needed to resolve incidents across regions.

The role emphasizes teamwork, rapid adaptation to changing environments and adherence to company policies. We offer training, career development, and a dedicated support culture.