Global IT Service Desk Analyst

mourant; United Kingdom; On-site; GBP 26,000 - 38,000; Full time

Job summary

Mourant is seeking a proactive IT Support role to deliver technical assistance to users globally across all IT systems and infrastructure. You’ll handle incidents, support mobility technologies, and work with cross‑functional teams to resolve issues while expanding your knowledge base.

The successful candidate will have at least 1 year in a similar role and strong experience with Windows 11, Microsoft 365, Azure, and related tools.

Qualifications

• At least 1 years’ experience in a similar role.
• Experience with Windows 11, Microsoft 365, Azure, Webex Calling, InTune, Citrix, iManage Cloud.
• Commitment to ongoing technical competency.
• High level of attention to detail and accuracy.
• Clear written and spoken communication.
• Excellent organisational and planning skills.
• Ability to work independently in a fast paced environment.

Responsibilities

• Provide first point of contact technical support for all IT related service requests and incidents via telephone, email and in person.
• Work collectively with members of the team globally and other service areas to resolve issues, whilst developing personal knowledge and skills.
• Taking ownership of tickets logged, tracking progress and ensuring that the appropriate communication needs are met for the user.
• Maintain user hardware, inclusive of software updates, deployment and security.
• Deliver, administer and support mobility technologies to employees in remote locations.
• Administer user account creation, amendments and deletion in a wide range of IT systems and applications.
• Create and maintain appropriate procedural documentation for all supported technologies.
• Utilise the ticket logging system to provide up-to-date and detailed information to allow for regular reporting and trend analysis, making sure that on-going issues are reported and investigated further, with support from Senior colleagues.
• Occasionally travel to other offices to deliver support.
• Operate on a weekly shift rotation basis, covering core hours of 8am – 6pm

Skills

Attention to detail

Communication

Organisational skills

Independent working

Tools

Windows 11

Microsoft Office 365

Microsoft Azure Administration

Cisco Webex Calling

Microsoft InTune

Citrix

iManage Cloud

Job description

Mourant is seeking a proactive IT Support role to deliver technical assistance to users globally across all IT systems and infrastructure. You’ll handle incidents, support mobility technologies, and work with cross‑functional teams to resolve issues while expanding your knowledge base.

The successful candidate will have at least 1 year in a similar role and strong experience with Windows 11, Microsoft 365, Azure, and related tools.