Global IT Infrastructure Support Engineer (EN/JP)

Free-Work UK; Greater London; In loco; GBP 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

Free-Work UK in London seeks an IT Infrastructure Engineer to join a globally operating team. The role requires 3 to 5+ years in corporate IT, providing 2nd line support and maintaining IT infrastructure across offices.

You will communicate in English with office users and in Japanese with HQ, guiding deployments and providing end-user training. The position is based in the City of London, offering exposure to global IT projects, incident management, and collaboration with vendors.

Competenze

• Proven working experience in IT Service management operations.
• Basic network knowledge (TCP/IP, proxy, firewall, switching, routing and WiFi).
• Basic operating system knowledge (Windows10, Windows Server, Azure).
• Basic Microsoft Office 365 knowledge.
• Second line technical support and problem-solving skills.
• Strong interpersonal communication skills.
• Ability to work independently and in a team.
• Adaptability to fast-changing environment.
• Strong written and verbal communication skills.
• Proficient in English & Japanese (Reading/Writing/Speaking).
• User facing support skills.
• Self-motivated and innovative mindset.

Mansioni

• IT Infrastructure related project execution.
• Coordinate with HQ project lead (Japanese).
• Coordinate with office users (English).
• Provide end-user support during deployment/migration (manuals, training).
• Global User Support.
• Act as 2/3 line support for IT infra inquiries and incidents.
• Escalate incidents to vendors as needed.
• Incident management with the ticketing system (e.g., ServiceNow).

Conoscenze

IT Service Mgmt

Networking basics

Windows & Azure

Office 365

2nd line support

Interpersonal skills

Team player

Adaptability

English & Japanese

User facing support

Self-motivated

Strumenti

Cisco

Fortinet

Descrizione del lavoro

Free-Work UK in London seeks an IT Infrastructure Engineer to join a globally operating team. The role requires 3 to 5+ years in corporate IT, providing 2nd line support and maintaining IT infrastructure across offices.

You will communicate in English with office users and in Japanese with HQ, guiding deployments and providing end-user training. The position is based in the City of London, offering exposure to global IT projects, incident management, and collaboration with vendors.