Global IT Infrastructure Support Engineer

Onyx-Conseil; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Onyx-Conseil is seeking an IT Infrastructure Engineer for a global organisation with offices in the City of London. The role involves 2nd/3rd line IT infrastructure support, project coordination, and end-user assistance during deployments, with communication in English and Japanese.

You will work with diverse teams and vendors, ensuring a coordinated approach to IT infrastructure support and projects. A minimum of 3–5 years in corporate IT is expected, including Windows, Office 365, and network

Qualifications

• 3 to 5+ years IT experience in a corporate environment.
• Second line technical support and incident management.
• Experience with Windows Server, Windows 10, and Microsoft 365.
• Experience with Cisco or Fortinet networks.

Responsibilities

• Provide 2nd/3rd line IT infrastructure support and incidents resolution.
• Escalate incidents to vendors as appropriate and manage through to resolution.
• Coordinate with HQ and office users in English/Japanese for IT projects.
• Support end users during system deployments and migrations.

Skills

ITSM operations

Networking basics

Windows OS

Office 365

2nd line support

Interpersonal skills

English & Japanese

User-facing support

Team collaboration

Tools

Cisco

Fortinet

Azure

Job description

Onyx-Conseil is seeking an IT Infrastructure Engineer for a global organisation with offices in the City of London. The role involves 2nd/3rd line IT infrastructure support, project coordination, and end-user assistance during deployments, with communication in English and Japanese.

You will work with diverse teams and vendors, ensuring a coordinated approach to IT infrastructure support and projects. A minimum of 3–5 years in corporate IT is expected, including Windows, Office 365, and network