Global InfraOps Director: Service Delivery & Governance

IRIS Software Group; Greater London; Híbrido; GBP 150.000 - 210.000; Jornada completa

Descripción de la vacante

IRIS Software Group is seeking a Director of Engineering (InfraOps) to lead a ~45-engineer central InfraOps function across Federated InfraOps, Core Infrastructure, Datastores and Service Desk with near 24/7 incident support. The leader will focus on organisation design, service delivery, governance, and commercial arrangements to enable engineering teams to succeed.

You will drive cost efficiency, resilience and service quality while balancing platform consolidation across Azure, AWS, Jira and

Formación

• Degree-qualified in Computer Science, Engineering or a related discipline, or equivalent industry experience.
• 10+ years in infrastructure/InfraOps/operations engineering with leadership experience.

Responsabilidades

• Own the shape and operating model of the InfraOps function, its structure, roles, service offering and ways of working.
• Define service boundaries and accountabilities between InfraOps and product engineering teams.
• Set objectives, priorities, performance measures, and service expectations aligned to wider Engineering goals.
• Oversee governance of engineering service desk operations and incident response.
• Manage supplier relationships, licensing reviews and cost optimisation across platforms (Azure, AWS, Jira, GitHub).
• Drive governance, risk management, SOC 2, ISO 27001 and GDPR compliance.
• Own budget across headcount, contractors, partners and tooling; capacity modelling and investment planning.

Conocimientos

InfraOps leadership

Multi-cloud

Budget management

Incident management

Service governance

Educación

Degree in Computer Science or Engineering

Herramientas

Azure

AWS

Jira

GitHub Enterprise

Descripción del empleo

IRIS Software Group is seeking a Director of Engineering (InfraOps) to lead a ~45-engineer central InfraOps function across Federated InfraOps, Core Infrastructure, Datastores and Service Desk with near 24/7 incident support. The leader will focus on organisation design, service delivery, governance, and commercial arrangements to enable engineering teams to succeed.

You will drive cost efficiency, resilience and service quality while balancing platform consolidation across Azure, AWS, Jira and