Global HR Operations Manager

TN United Kingdom; Oxford; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Global HR Operations Manager to enhance operational excellence within their growing organization. This role involves leading a high-performing HR Operations team, ensuring compliance with regulations, and driving continuous improvements. The ideal candidate will have extensive experience in HR operations within a global context, particularly in a Centre of Excellence structure. You will be responsible for leveraging data-driven insights to inform decision-making and foster employee engagement. Join a dynamic team where your expertise will contribute to shaping the future of HR services in a rapidly evolving environment.

Benefits

Hybrid Working

On-site Car Parking

Qualifications

• Experience leading HR Operations in a global organization.
• CIPD qualified or equivalent with HR process improvement experience.

Responsibilities

• Lead HR Operations function and ensure continuous improvement.
• Manage HR transactions and provide guidance to stakeholders.
• Leverage technology to enhance HR service delivery.

Skills

HR Operations Management

Data-driven Decision Making

Process Improvement

People Management

Confidentiality

Organizational Skills

Communication Skills

Education

CIPD Qualification or Equivalent

Tools

HRIS (preferably ORACLE)

Job description

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This is a fantastic opportunity for an experienced Global HR Operations Manager to drive operational excellence and ensure a seamless experience for the global employees in this growing company.

Global HR Operations Manager Responsibilities

The Global HR Operations Manager will take leadership of the HR Operations function, co-ordinate the workflow and ensure that the operations team is actively engaged in the continuous improvement of all HR Operations, whilst aligning HR services with the overall business goals. You will leverage data-driven insights to inform decision-making, support employee engagement strategies, and foster a culture of continuous improvement.

Your duties will include but not be limited to:

• Team management and talent development for a high performing HR Ops team
• Supervision of all HR transactions, advice and guidance, for internal and external stakeholders
• Ensuring all HR tickets are responded to effectively and efficiently and in a confidential manner
• Ensuring compliance and confidentiality of all employee records
• Ensuring all regulatory, legislative and best practice processes are adhered to and drive continuous improvements and innovation
• Identify HR Operations challenges and make recommendations to streamline and mitigate risks
• Develop self-service capabilities and ensure consistency of services
• Leverage technology and automation to enhance HR Ops shared service delivery and efficiency

Global HR Operations Manager Rewards

Our client offers a competitive salary and benefits, including hybrid working and on-site car parking.

This is a full-time, permanent position working Monday-Friday 9am - 5:30pm. You will be expected to be in the office 3 days a week.

The Company

Our client is a growing, global, scientific company.

Global HR Operations Manager Experience

To be successful in this role you must have experience leading an HR Operations team working within a global organisation in a Centre of Excellence structure, and have experience across the US and the UK. You will ideally be CIPD qualified or equivalent with solid experience of HR process improvements, process mapping and setting SOPs for consistency on a global scale across the HR operations remit.

You must have extensive experience working within a challenging and busy working environment and of tracking metrics for decision making utilising an HRIS, preferably ORACLE. You will have worked in a business that has grown rapidly and have demonstrated experience setting up the HR processes and systems for an effective HR service provision. You must have experience in an HR Shared Services environment. You must be able to demonstrate how you have applied innovative thinking towards service delivery solutions in the past - please highlight this on your CV.

You will be professional, proactive and confident and able to work appropriately with confidential and sensitive information. As a Leader, you must be able to demonstrate solid people management experience in previous HR roles as a CEO LEAD and be able to work collaboratively with colleagues, ensuring best practice and high standards. You will be resilient and calm, and able to work well under pressure. You will possess excellent verbal, written and numeracy skills and be data-driven (KPI/ SLAs) and have excellent organisational skills with meticulous attention to detail. You will have the ability to manage your time and prioritise effectively, with a process improvement and service delivery mind-set and focus. You will have experience of working with colleagues to enable them to 'think globally', and have an eye for what good looks like now and in the future and how to manage change when it is required. You will have seen the good and the bad of a shared service set-up and be able to implement an effective shared service and self-service HR function, whilst realising that one size does not fit all.

Experience in a global PLC is desirable. You must be able to demonstrate first hand experience of process improvement, removing duplication of effort, managing/ implementing HR Helpdesk systems and of leading better outcomes for stakeholders. You must have solid understanding of how HR Operations impact other HR functions.