Global Head of End User Services & AI-Driven Workplace

RELX INC; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

RELX's End User Services leadership role is focused on shaping the digital workplace across a globally distributed organization. You will balance operational excellence with innovation, driving AI-enabled services, technology modernization and continuous improvement.

This senior position reports to the SVP of Technology Infrastructure & Operations. The role requires leading Enterprise, Network Engineering, Service Assurance, and 24/7 TechDesk teams, with governance and risk management at the

Qualifications

• Significant experience leading large-scale technology operations within a complex global organisation.
• Proven ability to develop strategy while delivering operational excellence across multiple technology disciplines.
• Strong knowledge of digital workplace technologies, cloud services, IT service management, governance and information security.
• Experience leading technology and organisational transformation, including AI-enabled capabilities.
• Strong stakeholder management, communication and influencing skills.
• Commercial and financial acumen, including budget, resource and vendor management.
• Track record of building inclusive, high-performing teams.
• Sound judgement on the practical application of AI and experience developing AI capability within organisations.

Responsibilities

• Develop and deliver the End User Services strategy and multi-year roadmap aligned to Elsevier and Technology Infrastructure & Operations priorities.
• Translate strategic objectives into measurable operational outcomes, balancing transformation with operational excellence.
• Drive adoption of emerging technologies, including AI and automation, to enhance colleague experience and business performance.
• Establish governance and operating models for responsible AI adoption, balancing innovation with security, compliance and risk management.
• Lead global Engineering, Enterprise Engineering, Network Engineering, Service Assurance, Service Delivery and 24/7 TechDesk teams.
• Drive service quality, resilience, security and operational performance through robust governance, metrics and continuous improvement.
• Lead strategic initiatives across digital workplace technologies, collaboration platforms, cloud services, device management and AI-enabled solutions.
• Manage budgets, resources, investment priorities and vendor relationships to deliver sustainable business outcomes.

Skills

Leadership

Strategy development

Stakeholder management

AI-enabled capabilities

Digital workplace technologies

Cloud services

Governance

Information security

Communication

Education

BS Engineering/Computer Science

ITIL (preferred)

Job description

RELX's End User Services leadership role is focused on shaping the digital workplace across a globally distributed organization. You will balance operational excellence with innovation, driving AI-enabled services, technology modernization and continuous improvement.

This senior position reports to the SVP of Technology Infrastructure & Operations. The role requires leading Enterprise, Network Engineering, Service Assurance, and 24/7 TechDesk teams, with governance and risk management at the