End User IT Support Specialist I

Relx Plc; Oxford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Relx Plc is seeking a Technology Support Specialist to provide responsive, user-focused IT support across a range of workplace technologies. You will troubleshoot issues, manage incidents and service requests, and contribute to improving the employee technology experience.

You will join TechSquad within EUC, delivering onsite second-line support and collaborating with the 24/7 TechDesk to ensure productivity and connectivity for colleagues.

Qualifications

• Experience delivering end-user IT support across hardware and software.
• Ability to troubleshoot Windows endpoints and common applications.
• Willingness to develop Mac support skills and Apple hardware know-how.
• Customer-service mindset with clear written and verbal communication.

Responsibilities

• Provide friendly, professional and timely IT support for hardware, software, apps and connectivity.
• Own incidents and service requests through resolution, escalate when needed.
• Follow established support processes and security requirements.
• Translate technical information into clear guidance for colleagues.
• Support Windows endpoints and Microsoft 365 applications.
• Provide basic macOS and Apple hardware support and grow capability.
• Assist with hardware devices, docks, monitors and room tech.
• Address access, identity, remote-working and network-connectivity issues.

Skills

Windows troubleshooting

macOS basics

peripherals & connectivity

customer service

communication

problem solving

teamwork

automation/AI tools

Tools

Microsoft 365

Remote support tools

Job description

Relx Plc is seeking a Technology Support Specialist to provide responsive, user-focused IT support across a range of workplace technologies. You will troubleshoot issues, manage incidents and service requests, and contribute to improving the employee technology experience.

You will join TechSquad within EUC, delivering onsite second-line support and collaborating with the 24/7 TechDesk to ensure productivity and connectivity for colleagues.