Global Head, End User Services & AI Enablement

LexisNexis Risk Solutions; Greater London; Hybrid; GBP 120,000 - 210,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

RELX is seeking a Senior Technology Leader to shape and govern End User Services, driving the AI-enabled transformation of our digital workplace. You will lead globally distributed teams spanning Enterprise, Network, and Service Delivery, delivering secure, modern workplace technology at scale.

You will oversee multi-year roadmaps, partner with execs, and ensure governance, risk management and operational excellence while embedding AI-driven ways of working across engineering and support teams.

Qualifications

• Significant experience leading large-scale technology operations within a complex global organisation.
• Proven ability to develop strategy while delivering operational excellence across multiple technology disciplines.
• Strong knowledge of digital workplace technologies, cloud services, IT service management, governance and information security.
• Experience leading technology and organisational transformation, including AI-enabled capabilities.
• Strong stakeholder management, communication and influencing skills.
• Commercial and financial acumen, including budget, resource and vendor management.
• Track record of building inclusive, high-performing teams.
• Sound judgement on the practical application of AI and experience developing AI capability within organisations.

Responsibilities

• Develop and deliver the End User Services strategy and multi-year roadmap aligned to priorities.
• Translate strategic objectives into measurable operational outcomes, balancing transformation with operational excellence.
• Drive adoption of emerging technologies, including AI and automation, to enhance colleague experience and business performance.
• Establish governance and operating models for responsible AI adoption, balancing innovation with security, compliance and risk management.
• Lead global Engineering, Enterprise Engineering, Network Engineering, Service Assurance, Service Delivery and 24/7 TechDesk teams.
• Drive service quality, resilience, security and operational performance through robust governance, metrics and continuous improvement.
• Lead strategic initiatives across digital workplace technologies, collaboration platforms, cloud services, device management and AI-enabled solutions.
• Manage budgets, resources, investment priorities and vendor relationships to deliver sustainable business outcomes.

Skills

Strategic leadership

Global stakeholder management

AI-enabled capabilities

Cloud services

IT service management

Governance and information security

Budget and vendor management

High-performing teams

Education

BS Engineering/Computer Science or equivalent

ITIL certification preferred

Job description

RELX is seeking a Senior Technology Leader to shape and govern End User Services, driving the AI-enabled transformation of our digital workplace. You will lead globally distributed teams spanning Enterprise, Network, and Service Delivery, delivering secure, modern workplace technology at scale.

You will oversee multi-year roadmaps, partner with execs, and ensure governance, risk management and operational excellence while embedding AI-driven ways of working across engineering and support teams.