Global Head of Customer Operations

Priva; Watford; Sur place; GBP 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

30 days vacation per year

8% holiday allowance

Pension plan

Education budget for personal growth

On-site gym and wellness facilities

Résumé du poste

Priva seeks a Customer Operations Director to lead customer service, order management and sales support across international Building Automation markets. You will ensure fast, reliable service from first contact to final delivery while aligning teams across countries.

The role demands 10+ years in customer service or sales support, 5+ years in leadership, and a track record of driving change. Travel between markets is expected.

Qualifications

• 10+ years in B2B customer service, order management or sales support.
• 5+ years in leadership, including managing team leaders.
• Proven track record of improving processes and leading change across countries.
• Commercial awareness combined with operational discipline.
• Experience with CRM and order management systems; data-to-improvement capability.
• Experience in building automation, technical products or subscriptions is a plus.
• Willingness to travel regularly between teams and markets.
• Fluency in Dutch; strong English; German a plus.

Responsabilités

• Lead and develop teams across multiple countries with clear roles and coached leaders.
• Unify customer service, order management and sales support into one operating model.
• Support Sales by handling requests, following up quotes and orders, and maintaining CRM data.
• Define a clear process for technical questions with Technical Support, from first response to escalation.
• Coordinate with Supply Chain on availability and delivery dates; inform customers and Sales of issues.
• Standardize processes across countries while respecting local languages and market needs.
• Collaborate with IT to improve CRM, OMS and customer portals.
• Leverage customer feedback and data to improve service and share insights with Sales and Product.
• Lead organizational change with HR and country managers while maintaining service levels.

Connaissances

Leadership

People management

Process improvement

Data-driven

Dutch language

English language

Willing to travel

Outils

CRM software

Order management system

Description du poste

Priva seeks a Customer Operations Director to lead customer service, order management and sales support across international Building Automation markets. You will ensure fast, reliable service from first contact to final delivery while aligning teams across countries.

The role demands 10+ years in customer service or sales support, 5+ years in leadership, and a track record of driving change. Travel between markets is expected.