Global Head of Account Management — Growth & Retention

Metric; England; On-site; GBP 180,000 - 240,000; Full time

Job summary

Metric is seeking a Global Head of Account Management to lead its account management function across an established institutional client base. This senior role will own strategy and performance for client retention, renewals and cross-sell across a global portfolio.

You will lead a global team of 15–20 Account Managers, driving revenue growth and setting standards for forecasting, client coverage and performance across regions. Strong leadership and multi-product experience are essential.

Qualifications

• Significant experience within financial data, research, analytics, market intelligence or financial technology.
• Proven experience leading a sizeable Account Management, Client Success or Relationship Management function.
• Experience managing teams across multiple regions or geographies.
• Strong track record of retaining and growing recurring subscription revenue.
• Demonstrable success driving renewals, cross-sell and upsell across an existing client base.
• Experience working with asset managers, hedge funds, banks and other institutional financial clients.
• Strong understanding of institutional financial markets and investment workflows.
• Experience working across a multi-product offering would be highly advantageous.
• Commercially driven with the ability to establish clear targets and hold teams accountable for performance.
• Strong leadership skills with experience developing and scaling high-performing commercial teams.

Responsibilities

• Lead and develop a global Account Management team of 15–20 people.
• Own the global strategy for client retention, renewals, cross-sell and upsell.
• Drive revenue growth across an established portfolio of institutional clients.
• Establish clear commercial targets, KPIs and performance standards across the global team.
• Build a consistent approach to account planning, client coverage and revenue growth across regions.
• Improve forecasting and visibility around renewals, expansion opportunities and revenue risk.
• Develop relationships with senior stakeholders across key strategic accounts.
• Work closely with Sales, Product and senior leadership to identify opportunities across the existing client base.
• Identify opportunities to increase adoption across a multi-product portfolio.
• Recruit, coach and develop Account Managers, building a high-performance commercial culture.
• Provide senior leadership with insight into client trends, competitive activity and opportunities for further growth.

Skills

Financial data

Research & analytics

Market intelligence

Financial technology

Leadership

Cross-region management

Job description

Metric is seeking a Global Head of Account Management to lead its account management function across an established institutional client base. This senior role will own strategy and performance for client retention, renewals and cross-sell across a global portfolio.

You will lead a global team of 15–20 Account Managers, driving revenue growth and setting standards for forecasting, client coverage and performance across regions. Strong leadership and multi-product experience are essential.