Global Front Desk & Guest Experience Lead

Howden Group Holdings; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Howden Group Holdings is seeking a proactive Receptionist to be the first point of contact for visitors and guests across multiple desks. You will create a warm environment and deliver a five‑star customer service experience in a busy office.

The role involves rotating between five desks, managing couriers, coordinating with Hospitality and Reservations, and signing in visitors with passes. A Fire Marshal qualification is expected, with First Aider as a possibility.

Qualifications

• Previous experience in a similar reception role delivering high quality face‑to‑face contact.
• Strong administrative experience.
• Excellent customer service skills.
• Maintain a professional manner when answering the telephones.
• Ability to work independently and as part of a team.
• Excellent communication skills in English, both verbal and written.
• Good time management with ability to prioritise and multitask.
• Basic level of knowledge for all Microsoft Office suites.

Responsibilities

• Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices.
• Rotating daily between 5 reception desks throughout the building, getting to know each floor and their specific duties.
• Working as part of dynamic reception team, helping to maintain a high level of service to all clients.
• Booking on the day meeting rooms via the Condeco meeting room booking system as and when needed.
• Liaising with the Hospitality team on any changes to catering bookings on the day.
• Managing the booking of couriers for domestic and international deliveries.
• Ensuring seamless communication is in place between the Hospitality and Reservations teams regarding any hospitality requirements or room bookings for all meetings and internal events.
• Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned and returned or deactivated if not returned, liaising with the Front of House Coordinator.
• Maintaining an open line of communication with the CRES (facilities) team and reporting any issues as soon as known.
• Complete a weekly temporary and event pass audit when working on the ground floor.
• Taking new starter photos for access passes and forwarding them on to the Front of House Coordinator to create them.
• Understanding that some tasks may be asked of you outside of your daily tasks and proceeding without issue.
• Maintain a high level of understanding of the company’s policies and procedures and applying them to everyday work.
• Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary.
• Assisting the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting.
• Covering of the switchboard, answering calls for all Howden departments and ensuring they filtered to the correct teams.
• Maintain a polished appearance, ensuring your uniform is well kept.
• A requirement of being Fire Marshal trained, with the option of becoming a First Aider

Skills

Interpersonal skills

Administrative experience

Customer service

Telephone etiquette

Independent & team work

English communication

Time management

Microsoft Office

Tools

Microsoft Office Suite

Job description

Howden Group Holdings is seeking a proactive Receptionist to be the first point of contact for visitors and guests across multiple desks. You will create a warm environment and deliver a five‑star customer service experience in a busy office.

The role involves rotating between five desks, managing couriers, coordinating with Hospitality and Reservations, and signing in visitors with passes. A Fire Marshal qualification is expected, with First Aider as a possibility.