Hybrid Logistics Account Manager — Growth & Client Strategy

DHL Supply Chain; Hatfield; Hybrid; Confidential; Full time

Benefits offered by this job

Company car or car allowance

Pension with 8% employer contribution

GP consultations (confidential)

Retail and lifestyle discounts

Loans and mortgage advice

Careers with DHL DigiHaul

Job summary

DHL Supply Chain’s DigiHaul team in Hatfield offers a hybrid role with travel, combining logistics expertise with a growing digital freight marketplace. You will own key customer accounts, drive performance and growth, and contribute to the ongoing success of the DigiHaul platform.

You’ll collaborate with Operations, Sales and Technology to deliver value, launch new contracts and resolve escalations, ensuring excellent service delivery and customer satisfaction.

Responsibilities

• Building strong relationships with customers and becoming their trusted point of contact within DigiHaul.
• Analysing operational and service performance data to identify trends, risks and opportunities for improvement.
• Leading customer review meetings and presenting service, growth and performance insights.
• Collaborating with Operations, Sales and Technology teams to deliver exceptional customer experiences.
• Supporting the successful launch and implementation of new customers, contracts and transport solutions.
• Identifying opportunities to grow existing accounts and introducing new DigiHaul services that add value.
• Resolving customer challenges, managing escalations and driving continuous improvement initiatives from concept to delivery.

Job description

DHL Supply Chain’s DigiHaul team in Hatfield offers a hybrid role with travel, combining logistics expertise with a growing digital freight marketplace. You will own key customer accounts, drive performance and growth, and contribute to the ongoing success of the DigiHaul platform.

You’ll collaborate with Operations, Sales and Technology to deliver value, launch new contracts and resolve escalations, ensuring excellent service delivery and customer satisfaction.