Global Franchise Operations Lead

Watch House - Support Office; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

WatchHouse is seeking a Senior Franchise Operations Manager to lead the Franchise Operations function globally. This role owns mobilisation, ongoing performance, and partner satisfaction, acting as the senior operational leader after contract execution and ensuring governance and compliance across the network.

You will oversee mobilisations, openings, and the establishment of robust scorecards, reporting, and continuous improvement as the international estate grows.

Responsibilities

• Lead, manage and hold accountable the Franchise Operations Team.
• Recruit, train and develop team members.
• Establish scorecards, KPIs and performance expectations.
• Build a scalable franchise support function.
• Develop franchise operational strategy and ways of working.
• Own franchise partner satisfaction and monitor KPIs.

Job description

WatchHouse is seeking a Senior Franchise Operations Manager to lead the Franchise Operations function globally. This role owns mobilisation, ongoing performance, and partner satisfaction, acting as the senior operational leader after contract execution and ensuring governance and compliance across the network.

You will oversee mobilisations, openings, and the establishment of robust scorecards, reporting, and continuous improvement as the international estate grows.