Franchise Governance & Compliance Manager

YO! Sushi UK Ltd; Gloucester; On-site; GBP 50,000 - 55,000; Full time

Job summary

Wonderfield Group is seeking a Franchise Governance Manager to oversee governance, compliance and contractual processes across the network. You will manage franchise partner relationships on disputes, breaches and exits, while ensuring adherence to agreements and standards.

The role also leads process improvement, CRM systems and automation to drive efficiency and risk management. Based at Wonderfield's UK head office, this full-time role offers a competitive salary and scope to shape

Qualifications

• Experience in franchise management, compliance, legal governance or multi-site operations.
• Strong knowledge of contracts, compliance and dispute resolution.
• Excellent negotiation, communication and stakeholder management skills.
• Confident drafting formal correspondence, contractual notices and legal documentation.
• Highly organised, analytical and detail-focused, with strong case management skills.
• A track record of improving processes, controls and operational efficiency.
• Confident using CRM systems, automation and AI tools.
• Commercially minded, balancing business needs, compliance and franchise relationships.
• Able to work effectively with Operations, Legal, Finance, HR and senior leadership.

Responsibilities

• Oversee franchise governance, compliance and contractual processes across the network.
• Manage franchise partner relationships on disputes, breaches and exits.
• Lead continuous improvement of franchise processes, CRM systems and automation.

Skills

Franchise management

Compliance

Contract governance

Negotiation

Stakeholder management

Documentation drafting

Process improvement

CRM experience

Analytical thinking

Education

Bachelor's degree in Business/Law/Operations

Tools

CRM systems

Automation tools

Job description

Job Description

Franchise Governance & Compliance Manager

Wonderfield Operations - Head Office Contract: Full Time

Salary: 50,000 - 55,000

Contracted Hours: 40

About Wonderfield Group

Wonderfield Group is a leading food business operating across the UK, Ireland and Europe, bringing authentic, high-quality Asian cuisine to customers through multiple channels. As part of the global Zensho Holdings Group, we combine the strength of an international organisation with the agility and ambition of a fast-growing business.

Our portfolio includes well-loved brands such as YO!, Panku, Taiko Foods, Bento serving millions of customers through restaurants, retail kiosks, supermarket partnerships and food manufacturing.

From our iconic YO! restaurants and Panku retail kiosks across the UK and Ireland, to our expanding European retail partnerships and our award-winning manufacturing business, Taiko Foods, we're passionate about creating fresh sushi, poke, bento, street food and Asian-inspired meals that customers love.

Operating across the UK, Ireland and a growing number of European markets including Germany, France, Belgium, the Netherlands, Spain, Portugal, Denmark and Poland, we're continuing to invest in innovation, our people and our brands as we expand our footprint across the continent.

Joining Wonderfield means becoming part of an ambitious, collaborative business where innovation is encouraged, careers can flourish and everyone has the opportunity to make a real impact. As we continue our exciting growth journey across the UK, Ireland and Europe, there's never been a better time to join us.

Role Overview

The Franchise Governance Manager is responsible for overseeing franchise governance, compliance, and contractual processes across the network. This role manages franchise partner relationships on complex matters including disputes, entity changes, contractual breaches, and franchise exits, while ensuring compliance with franchise agreements and operational standards. It also leads the continuous improvement of franchise processes, documentation, CRM systems, and automation initiatives to drive efficiency, risk management, and sustainable network growth.

What you will need

• Experience in franchise management, compliance, legal governance or multi-site operations.
• Strong knowledge of contracts, compliance and dispute resolution.
• Excellent negotiation, communication and stakeholder management skills.
• Confident drafting formal correspondence, contractual notices and legal documentation.
• Highly organised, analytical and detail-focused, with strong case management skills.
• A track record of improving processes, controls and operational efficiency.
• Confident using CRM systems, automation and AI tools.
• Commercially minded, balancing business needs, compliance and franchise relationships.
• Able to work effectively with Operations, Legal, Finance, HR and senior leadership.

Desirable:

• Experience in a franchised business.
• Knowledge of UK franchise best practice.
• Experience with CRM implementation or process automation.
• A degree or equivalent experience in Business, Law or Operations.