Global Field Support Engineer

SPX; Wappenham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Bonus plans

Educational assistance

Leadership development

Recognition programs

Job summary

SPX is seeking a Customer Support Engineer - International to provide broad customer-facing support across UK and worldwide locations, coordinating installations, trials, and training for ECS equipment. You will manage technical operations, lead cross-functional teams, and ensure high-quality service delivery to diverse customers in the defence and communications sectors.

The role emphasises strong communication, stakeholder engagement, and the ability to tailor technical explanations to varied

Qualifications

• Proven experience managing technical operations and customer-facing contracts.
• Strong leadership and project management skills coordinating cross-functional teams and contractors.
• Deep understanding of downlink communication systems and field operations including installations, commissioning and maintenance.
• Excellent communication and stakeholder engagement across phone, email, and presentations.
• Ability to tailor technical explanations for diverse audiences from end-users to senior stakeholders.
• Demonstrated customer-focused mindset with proactive service delivery and relationship building.

Responsibilities

• Site survey including UK & worldwide locations (fixed, mobile, ship locations).
• Order and pack installation materials for shipment.
• Logistics – arrange shipping and customs paperwork.
• 2nd line repair (workshop in factory).
• Produce technical publications (system manuals and white papers).
• Factory Acceptance Testing (UK & worldwide).
• Site maintenance (UK & worldwide).
• Install and commission Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide).
• Commission air-to-ground links (worldwide).
• Customer trials and write trial plans (UK & worldwide).
• Support for customer demos (UK and worldwide).
• Write and deliver training courses on ECS equipment (UK & worldwide).
• Capture customer requirements for sales (UK & worldwide).

Skills

Leadership

Project management

Excellent communication

Stakeholder engagement

Technical explanation

Customer-focused

Tools

MOD/Defence contracts

Job description

SPX is seeking a Customer Support Engineer - International to provide broad customer-facing support across UK and worldwide locations, coordinating installations, trials, and training for ECS equipment. You will manage technical operations, lead cross-functional teams, and ensure high-quality service delivery to diverse customers in the defence and communications sectors.

The role emphasises strong communication, stakeholder engagement, and the ability to tailor technical explanations to varied