Global Facilities Administrator & Governance Lead

Macro Group; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Macro Group in the United Kingdom seeks a proactive Facilities Administrator to support its global client account. You will coordinate governance, reporting, and administrative tasks across service lines, acting as the link between client, leadership, operations, suppliers, and Macro teams.

You will manage meeting schedules, prepare reports, handle contract records, maintain organizational charts, dashboards, and onboarding/offboarding.

Qualifications

• Experience in administration or coordination supporting senior managers.
• Proven ability to coordinate meetings, manage diaries, and support governance forums.
• Experience preparing reports, presentations, meeting minutes, and action trackers.
• Experience in Facilities Management, Property Management, Workplace Services, Hospitality, or Corporate Services.
• Proficiency with CAFM systems such as Concept, ServiceNow, or Planon.

Responsibilities

• Coordinate Monthly Operational Reviews, Quarterly Business Reviews, Annual Reviews, and other governance meetings.
• Manage meeting schedules, invitations, agendas, presentation packs, minutes, and action trackers.
• Prepare executive reports and client-facing documentation in line with contractual requirements.
• Provide administrative support to the Global Account Lead, including diary management and stakeholder engagements.
• Maintain Head Contract Variation tracker and support contract change control processes.
• Maintain Client organisational charts, stakeholder maps, contact lists, and distribution groups.
• Track personnel changes and support onboarding and offboarding activities.
• Support KPI and SLA reporting, dashboards, and account reviews.
• Administer CAFM systems, helpdesk reporting, and procurement processes.

Skills

Communication

Interpersonal skills

Teamwork

People management

Influencing

Negotiation

Numeracy

Adaptability

Tools

Microsoft Office

PowerPoint

Excel

Word

Outlook

Job description

Macro Group in the United Kingdom seeks a proactive Facilities Administrator to support its global client account. You will coordinate governance, reporting, and administrative tasks across service lines, acting as the link between client, leadership, operations, suppliers, and Macro teams.

You will manage meeting schedules, prepare reports, handle contract records, maintain organizational charts, dashboards, and onboarding/offboarding.