Facilities & Operations Lead — Tech‑Forward, Safety‑Focused

Macro Group; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

Macro is a recognised global specialist in facilities management, delivering admin support, site coordination and customer service across client locations. The role requires flexibility to work across multiple sites and a minimum three days per week at the main office.

You will support the Facilities Coordinator with day-to-day enquiries, health and safety matters, contract oversight, and performance monitoring, helping maintain high standards of service delivery and safety.

Responsibilities

• Undertake administrative duties across all areas of operational services, assisting the Facilities Coordinator in day-to-day enquiries relating to the services provided across the account.
• Support the management and coordination of Facilities Management activities and maintenance requirements at Client’s Business Centres, Data Centres, Gypsy, Roma and Traveller (GRT) sites, vacant sites, and land.
• Undertake site visits on an ad hoc basis, as requested by the client.
• Facilitate meter readings and ensure the timely progression of related activities.
• Manage access cards and ensure the relevant systems are kept up to date.
• Oversee various contracts across the account, including Access Control, Security, and GRT-specific contractors.
• Develop trusted relationships with the client and contribute to Macro by supporting the management team with opportunities, development initiatives, and operational activities.
• Line manage the Facilities Coordinator supporting this directorate.
• Monitor contractors and provide feedback on their performance and the activities they carry out on site.
• Deliver a range of administrative and customer services to maximise service quality and continuity.
• Adhere to established service delivery standards to support regulatory and technical compliance requirements.
• Support the Senior Operations Manager in delivering initiatives and minor projects as required.
• Maintain high standards of health, safety, and welfare in the workplace and ensure safeguarding policies are followed.
• Maintain a Safety-First approach and contribute to a culture where safety is discussed openly.
• Participate in the Duty Manager rota and provide call-out support when required.

Job description

Macro is a recognised global specialist in facilities management, delivering admin support, site coordination and customer service across client locations. The role requires flexibility to work across multiple sites and a minimum three days per week at the main office.

You will support the Facilities Coordinator with day-to-day enquiries, health and safety matters, contract oversight, and performance monitoring, helping maintain high standards of service delivery and safety.