Snr. Manager, Global Executive Support

Gsk; England; On-site; GBP 110,000 - 140,000; Full time

Job summary

GSK is seeking a Senior Manager, Global Executive Support to lead a globally distributed team delivering high-touch executive technology services. You will define the support model, onboarding experiences for senior leaders, and act as the senior escalation point for tech issues.

The role works with Experience Platform, EUC and Collaboration teams to ensure consistent, quality support across regions and time zones. A strong emphasis on discretion and proactive problem solving is required.

Qualifications

• Bachelor's or Master's degree in Information Technology, Business, or a related field or equivalent experience.
• Considerable experience in technology support, service management or digital workplace roles, including leading a Global team.
• Proven experience supporting executive or high-profile users with discretion and high expectations.
• Experience leading a distributed team across regions/time zones.
• Experience designing a support model with coverage, escalation, onboarding.

Responsibilities

• Lead the global team of Executive Support Analysts across regions, setting expectations, coverage and ways of working.
• Define and maintain the executive support service, including scope, response/escalation, and out-of-hours coverage.
• Replace ad-hoc support with a repeatable service and document the model.
• Own onboarding for new senior leaders, including device setup and collaboration tooling.
• Act as senior escalation point for executive tech issues from start to resolution.
• Proactively prevent issues using device health data and telemetry to identify problems.
• Build executive fluency in workplace and AI tooling to maximize value.
• Coordinate tech support for board meetings, leadership events and travel.
• Represent executive perspective to EUC/Experience Platform teams to fix root causes.
• Maintain relationships with executive assistants and leadership offices.
• Measure executive experience using service data and feedback, acting on findings.

Skills

Executive Support

Global Team Leadership

Discretion

Telemetry & Health Metrics

AI Tooling Adoption

Education

Bachelor's or Master's degree in Information Technology, Business, or related field

Tools

Microsoft Endpoint

Mac Certifications

Job description

This job is with GSK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambition.

Role Overview

The Snr. Manager, Global Executive Support leads the technology support experience for GSK's most senior leaders. The role runs a globally distributed team of Global Executive Support Analysts, sets the standard for what executive support looks like, and makes that standard consistent across regions and time zones.

The way that we manage executive support is transforming and we are looking to build a repeatable service with defined coverage, escalation and onboarding, ensuring a high quality, high touch executive technology experience. It works closely with the Experience Platform, EUC and Productivity & Collaboration teams, and with the executive assistants who are often the first to know when something is wrong.

In this role you will

• Lead the global team of Executive Support Analysts across regions, setting expectations, coverage and ways of working, and developing the capability of the team.


• Define and maintain the executive support service, covering who is in scope, what is provided, response and escalation expectations, and out of hours and travel coverage.


• Replace individual dependency with a repeatable service, documenting the support model so that quality does not vary with who is on shift.


• Own the onboarding experience for new senior leaders, covering device setup, collaboration tooling, adoption of new capability and the first weeks of support.


• Act as the senior escalation point for executive technology issues, taking ownership through to resolution regardless of which team holds the fix.


• Work proactively to prevent issues, using device health, experience scores and telemetry to identify and resolve problems before an executive notices them.


• Build executive fluency in workplace and AI tooling, running enablement so that leaders get value from the capability GSK provides rather than relying on specialists to step in.


• Coordinate technology support for board meetings, leadership events and executive travel, working with events, facilities and site teams.


• Represent the executive perspective to the EUC, Productivity & Collaboration and Experience Platform teams, so that recurring issues are fixed at source and not repeatedly worked around.


• Maintain the relationship with executive assistants and leadership offices, who are frequently the first point of contact when something goes wrong.


• Measure and report on executive experience, using both service data and direct feedback, and act on what it shows.


• Handle executive technology matters with the discretion the role requires, including where issues touch confidential material.

Why you?

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's or Master's degree in Information Technology, Business, or a related field, or equivalent experience.


• Considerable experience in technology support, service management or digital workplace roles, including experience leading a Global team.


• Proven experience supporting executive or high-profile users, with an understanding of the expectations and discretion that requires.


• Experience leading a distributed team across regions and time zones.


• Experience designing a support model rather than only operating one, including coverage, escalation and onboarding.


• Experience using device health, experience scores or telemetry to resolve issues proactively.


• Experience running enablement or adoption activity for senior audiences, including collaboration and AI tooling.


• Deep practical knowledge of workplace devices, collaboration platforms and the failure modes that disrupt a meeting or a trip.


• Experience working with managed service partners providing part of a support capability.

Preferred Skills

If you have the following characteristics, it would be a plus:

• Microsoft Endpoint & Mac Certifications,


• ITIL or Service Management Qualification, ITIL or equivalent service management certification.


• Automation & AI Tooling Experience, familiarity with automation and AI-assisted tooling for device diagnostics, remediation, and operational efficiency.


• Executive Support Exposure, extensive experience supporting C-suite leaders and working alongside executive support teams in high-visibility environments.


• Ability to coach c-suite on Microsoft 365 (Teams, SharePoint, OneDrive, Copilot etc) whlst also having a level of technical depth

Other Job-Related Skills/Background

• Exceptional service instinct, able to anticipate what an executive needs before being asked.


• Calm and effective under pressure, particularly when a problem is visible and time critical.


• Discretion and sound judgement when handling confidential material and sensitive situations.


• Strong leadership skills, able to hold a consistent standard across a team working in different regions.


• Excellent communication, able to explain a technical issue to a non technical audience without condescension.


• Persistence in pursuing a fix through teams that do not report to the role.

Closing Date for Applications

Sunday 1st November 2026 (COB)

Skills

Cloud Infrastructure, Cybersecurity, Design Thinking, Financial Operations, Network Security

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive

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