Global Ecommerce Content & Launch Manager

6115 Warner Bros. Studios Leavesden Limited; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Warner Bros. Discovery is seeking an Ecommerce Content & Operations Manager to oversee content and creative production, product launches, onsite quality and ecommerce operations across the UK, US and Japan storefronts.

This twelve-month contract role drives best practices, standards and high-profile launches in a fast-paced, global environment. You will lead a central content team, coordinate across Brand, Franchise, Buying, Merchandising and Technology, and collaborate with external partners to

Qualifications

• Proven ecommerce content, site management, trading or digital content experience within a direct-to-consumer, retail, licensed retail or comparable ecommerce environment.
• Extensive experience owning high-volume product launch calendars or end-to-end launch processes, managing critical paths, coordinating multiple dependencies and identifying risks early.
• Previous experience leading and developing teams, alongside strong stakeholder management skills and the ability to work effectively across Brand, Franchise, Buying, Merchandising and Technology functions.
• Strong knowledge of ecommerce content management, website operations, product data governance, launch readiness, onsite SEO, UX principles, site merchandising, taxonomy and discoverability.
• Previous experience using Shopify or a comparable ecommerce platform, with experience supporting ecommerce development roadmaps and user acceptance testing activities preferred.

Responsibilities

• Oversee end-to-end content and creative production across UK, US and Japan storefronts, including planning, editorial, photography, homepage and landing page content, email creative development, tone of voice governance and content quality standards.
• Own the ecommerce product launch process across all storefronts, ensuring launch readiness through completion of product data, assets, promotions, stock and risk management activities while coordinating multiple stakeholders against fixed deadlines.
• Support delivery of the ecommerce site roadmap by coordinating feature development, overseeing user acceptance testing and QA activities, embedding new functionality into BAU operations.
• Be accountable for onsite quality, site standards and product data governance across all storefronts, including regular site reviews, performance reporting, conversion optimisation and process improvements.
• Lead search, taxonomy and discoverability initiatives (onsite SEO, site hierarchy, product recommendations).
• Oversee promotion planning and execution across storefronts, ensuring promotions are tested, configured and communicated before launch.
• Lead and develop the central content team, providing structure, accountability and coaching while supporting customer service standards.

Skills

Ecommerce content

Site management

Launch calendars

Stakeholder management

Shopify

Tools

Shopify

Job description

Warner Bros. Discovery is seeking an Ecommerce Content & Operations Manager to oversee content and creative production, product launches, onsite quality and ecommerce operations across the UK, US and Japan storefronts.

This twelve-month contract role drives best practices, standards and high-profile launches in a fast-paced, global environment. You will lead a central content team, coordinate across Brand, Franchise, Buying, Merchandising and Technology, and collaborate with external partners to