Ecommerce Content and Launch Manager

6115 Warner Bros. Studios Leavesden Limited; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Warner Bros. Discovery is seeking an Ecommerce Content & Operations Manager to oversee content and creative production, product launches, onsite quality and ecommerce operations across the UK, US and Japan storefronts.

This twelve-month contract role drives best practices, standards and high-profile launches in a fast-paced, global environment. You will lead a central content team, coordinate across Brand, Franchise, Buying, Merchandising and Technology, and collaborate with external partners to

Qualifications

• Proven ecommerce content, site management, trading or digital content experience within a direct-to-consumer, retail, licensed retail or comparable ecommerce environment.
• Extensive experience owning high-volume product launch calendars or end-to-end launch processes, managing critical paths, coordinating multiple dependencies and identifying risks early.
• Previous experience leading and developing teams, alongside strong stakeholder management skills and the ability to work effectively across Brand, Franchise, Buying, Merchandising and Technology functions.
• Strong knowledge of ecommerce content management, website operations, product data governance, launch readiness, onsite SEO, UX principles, site merchandising, taxonomy and discoverability.
• Previous experience using Shopify or a comparable ecommerce platform, with experience supporting ecommerce development roadmaps and user acceptance testing activities preferred.

Responsibilities

• Oversee end-to-end content and creative production across UK, US and Japan storefronts, including planning, editorial, photography, homepage and landing page content, email creative development, tone of voice governance and content quality standards.
• Own the ecommerce product launch process across all storefronts, ensuring launch readiness through completion of product data, assets, promotions, stock and risk management activities while coordinating multiple stakeholders against fixed deadlines.
• Support delivery of the ecommerce site roadmap by coordinating feature development, overseeing user acceptance testing and QA activities, embedding new functionality into BAU operations.
• Be accountable for onsite quality, site standards and product data governance across all storefronts, including regular site reviews, performance reporting, conversion optimisation and process improvements.
• Lead search, taxonomy and discoverability initiatives (onsite SEO, site hierarchy, product recommendations).
• Oversee promotion planning and execution across storefronts, ensuring promotions are tested, configured and communicated before launch.
• Lead and develop the central content team, providing structure, accountability and coaching while supporting customer service standards.

Skills

Ecommerce content

Site management

Launch calendars

Stakeholder management

Shopify

Tools

Shopify

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role

Warner Bros Tours and Retail brand is seeking an Ecommerce Content & Operations Manager to oversee content and creative production, product launches, onsite quality and ecommerce operations across the UK, US and Japan storefronts.

This is a twelve-month contract position, supporting a growing ecommerce operation with an ambitious launch calendar and increased franchise activity over the next 12 months. The successful candidate will play a key role in driving ecommerce best practices, establishing clear operational standards and delivering high-profile product launches across multiple international markets. This position offers the opportunity to make an immediate and visible impact within a rapidly evolving business supporting major Harry Potter franchise activity.

If you are an experienced ecommerce professional who enjoys balancing strategic ownership with hands-on execution in a fast-paced environment, we’d love to hear from you.

Your Role Accountabilities

Oversee the end-to-end content and creative production programme across UK, US and Japan storefronts, including content planning, editorial, photography, homepage and landing page content, email creative development, tone of voice governance and content quality standards. Own the ecommerce product launch process across all storefronts, ensuring launch readiness through the completion of product data, assets, promotional set-up, stock readiness and risk management activities while coordinating multiple stakeholders against fixed launch deadlines. Support delivery of the ecommerce site roadmap by coordinating feature development, overseeing user acceptance testing and quality assurance activities, and embedding new functionality into business-as-usual operations. Be accountable for onsite quality, site standards and product data governance across all storefronts, including regular site reviews, performance reporting, conversion optimisation support and operational process improvement. Lead search, taxonomy and discoverability initiatives, including onsite SEO, search configuration, product recommendations, site hierarchy and evolving optimisation approaches. Oversee promotion planning and execution across all storefronts, ensuring promotions are tested, compliant, accurately configured and clearly communicated before launch. Lead and develop the central content team, providing structure, accountability and coaching while supporting customer service standards, franchise-wide content alignment and deputising for the Senior Ecommerce Manager when required.

Qualifications & Experience

Proven ecommerce content, site management, trading or digital content experience within a direct-to-consumer, retail, consumer products, licensed retail or comparable ecommerce environment. Extensive experience owning high-volume product launch calendars or end-to-end launch processes, managing critical paths, coordinating multiple dependencies and identifying risks early. Previous experience leading and developing teams, alongside strong stakeholder management skills and the ability to work effectively across Brand, Franchise, Buying, Merchandising and Technology functions. Strong knowledge of ecommerce content management, website operations, product data governance, launch readiness, onsite SEO, UX principles, site merchandising, taxonomy and discoverability. Previous experience using Shopify or a comparable ecommerce platform, with experience supporting ecommerce development roadmaps and user acceptance testing activities preferred.

#M&C Hybrid Working

This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.