Global Digital Mocks Operations Leader (Hybrid)

Cambridge University Press & Assessment; Cambridge; Híbrido; GBP 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave

Private medical insurance

Discretionary annual bonus

Group personal pension

Life assurance

Green travel schemes

Descripción de la vacante

Cambridge University Press & Assessment is seeking a Digital Mocks Service Operations Manager to lead end-to-end operational delivery, readiness and continuous improvement of the Digital Mocks Service, shaping scalable processes for testing and developing new assessment capabilities.

You will build and lead a global team, coordinate data setup, test production, examiner management, and results processing, while managing service levels and risk mitigation in a fast-paced digital environment.

Formación

• Proven experience managing the operational delivery of complex services or products.
• Experience leading teams, developing colleagues and coordinating multiple workstreams.
• Strong stakeholder management, influencing and communication skills.
• Experience establishing and improving business processes, service measures and operational controls.
• The ability to analyse data, prioritise effectively and make sound operational decisions.
• Experience working with digital technology platforms and resolving operational risks, issues and incidents.
• Excellent problem‑solving, organisational and customer‑service skills.
• Experience of UAT, system implementation or service transition; experience in assessment, examinations or education would be advantageous.

Responsabilidades

• Leading the operational delivery, readiness, performance and continuous improvement of all Digital Mocks Service series.
• Leading and developing a global team providing support for digital operations, including capability and resource planning for future growth.
• Coordinating data set-up, test production and deployment, entry processing, assessment delivery, examiner management, marking, results, fees and payments.
• Defining and managing customer and examiner support models, service levels, escalations and second-line support.
• Overseeing digital test-content authoring, quality control and deployment to agreed quality and accessibility standards.
• Monitoring service performance, operational KPIs, risks, incidents and delivery milestones, and providing clear recommendations to senior stakeholders.
• Driving process improvement, automation, standardisation, service resilience and operational efficiency.

Conocimientos

Operational delivery

Team leadership

Stakeholder management

Process improvement

Data analysis

Digital platforms

Problem solving

UAT

System implementation

Descripción del empleo

Cambridge University Press & Assessment is seeking a Digital Mocks Service Operations Manager to lead end-to-end operational delivery, readiness and continuous improvement of the Digital Mocks Service, shaping scalable processes for testing and developing new assessment capabilities.

You will build and lead a global team, coordinate data setup, test production, examiner management, and results processing, while managing service levels and risk mitigation in a fast-paced digital environment.